Brooke Shalkowski
Katy,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Wellness Management Advisor & Receptionist
Elements Massage, Katy, TX
01.2024 - 01.2025
- Answered phone calls, emails, and texts from clients.
- Managed and coordinated schedules for all licensed massage therapists.
- Sold and marketed memberships and massage upgrades.
- Created marketing fliers and emails to get more business.
- Maintain printer, laminator, and other office equipment.
Medical Leave of Absence
01.2023 - 01.2025
- Leave of absence following a car accident for medical attention. I also traveled for an extended period of time.
Travel Agent, Cruise Department
Vacations To Go, Houston, TX
01.2022 - 01.2023
- Answered at least 10 calls per day and closed roughly 30% of my calls with clients.
- Responded to clients questions, issues and complaints and implemented appropriate solutions.
- Determined clients requirements for travel, accommodation, and special interests.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Attended sales and training seminars to continue education and professional development.
Pharmaceutical Lab Technician
Empower Pharmacy, Houston, TX
01.2022 - 01.2022
- Measure, weigh, and mix chemical ingredients according to specifications.
- Operate complex machinery, such as pro-filler, etc.
- Follow strict safety protocols in dealing with hazardous chemicals.
- Maintain a clean, safe, and positive work environment.
Bus Driver
Texas A&M Transportation Institute, College Station, TX
01.2018 - 01.2020
- Transported passengers in a safe and pleasant manner.
- Assisted passengers with physical disabilities boarding and exiting bus to promote passenger safety.
- Operated bus in alignment with company safety standards and Department of Transportation regulations, as well as local traffic laws.
Associate Trainer & Drive-thru Zone Leader
Panera Bread, Katy, TX
01.2015 - 01.2018
- Assisted in monitoring trainee performance to identify gaps in training.
- Assisted customers, promoted products/sales, worked as cashier, barista, line production, and produce stock.
- Ensured customer satisfaction.
- Oversaw and managed the smooth running of drive-through department.
- Maintained positive customer relations by addressing problems and implementing successful corrective action.
- Consistently adhered to quality expectations and standards.
Education
Bachelor of Arts Degree - History
Texas A&M University
College Station, TX01.2020
Skills
- Effective communication skills
- Creative problem-solving
- Quick adaptability and judgment
- Proficient in software tools
- Strong organizational abilities
- Microsoft Office knowledge
- Familiarity with Google applications
- Customer service
- Attention to detail
- Task prioritization
- Time management
- Critical thinking
Timeline
Wellness Management Advisor & Receptionist
Elements Massage, Katy, TX
01.2024 - 01.2025
Medical Leave of Absence
01.2023 - 01.2025
Travel Agent, Cruise Department
Vacations To Go, Houston, TX
01.2022 - 01.2023
Pharmaceutical Lab Technician
Empower Pharmacy, Houston, TX
01.2022 - 01.2022
Bus Driver
Texas A&M Transportation Institute, College Station, TX
01.2018 - 01.2020
Associate Trainer & Drive-thru Zone Leader
Panera Bread, Katy, TX
01.2015 - 01.2018
Bachelor of Arts Degree - History
Texas A&M University