Brooke Shaner
Northampton,PA
Summary
Hardworking retail professional with positive, upbeat nature and enthusiasm for improving guest experience. Energetic professional and multitasker with knack for engaging customers during transactions, quickly bagging merchandise, and help with special needs. Adaptable team player with flexible schedule and eagerness to meet demands of thriving retail business.
Overview
7
7
years of professional experience
Work History
Warehouse Operator
Crayola
Bethlehem, PA
04.2021 - 09.2022
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Completed over Number customer orders each day in warehouse setting.
- Loaded, unloaded and moved material to and from storage and production areas.
Waitress
Chris’ Family Restaurant
Allentown, Pa
09.2018 - 02.2021
- Provided the guests with a welcoming environment
- Memorized the menu and answered every question regarding the ingredients, preparation methods, and nutritional value
- Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments
- Trained new servers and hostesses in company values, culture, and policies
- Communicated with guests regarding special requests, allergy issues, and other dietary restrictions
- Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences.
Cashier
Poppy’s Peanuts
Gilbertsville, Pa
07.2014 - 08.2017
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Collected payment for customer purchases
- Processed cash register transactions by inputting product costs and giving back change
- Recognized for providing efficient service with high degree of accuracy
- Returned non-purchased products to shelves and performed general merchandising functions
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
Education
DIPLOMA -
Northwestern Lehigh High School
New Tripoli, PA06.2019
Skills
- Multitasking
- Communication
- Time Management
- Computer Literacy
- Team Working
Timeline
Warehouse Operator
Crayola
04.2021 - 09.2022
Waitress
Chris’ Family Restaurant
09.2018 - 02.2021
Cashier
Poppy’s Peanuts
07.2014 - 08.2017
DIPLOMA -
Northwestern Lehigh High School
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