Brooke Shannon
Norfolk,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
NASM Certified Personal Trainer
Anytime Fitness Kempsville
Virginia Beach, Virginia
06.2025 - Current
- Conducted one-on-one training sessions focusing on proper exercise techniques.
- Monitored client progress and adjusted training plans as needed for improvement.
- Provided ongoing support and motivation to clients throughout their fitness journey.
- Performed administrative tasks such as scheduling appointments, taking payments, answering phone calls.
- Collaborated with other trainers and staff members to develop effective strategies for helping clients reach their goals.
- Maintained up-to-date records of client information including measurements, body fat percentage, exercise routines.
Retail Sales Associate
Woodcraft
Norfolk, VA
08.2018 - Current
- Handled customer inquiries and resolved issues effectively and promptly.
- Collaborated with team members to achieve store goals and improve workflow.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Provided product information and answered customer questions.
- Operated point-of-sale systems accurately to process payments from customers.
Waitress
Pizzeria Bella Vista
Chesapeake, Virginia
08.2015 - 03.2018
- Provided friendly service to guests in a fast-paced dining environment.
- Took customer orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new staff on restaurant policies and procedures.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Skills
- Customer service
- Conflict resolution
- Customer engagement
- Scheduling coordination
- Time management
- Presentation skills
- Adaptability strategies
- Interpersonal communication
- Typing proficiency
- Customer relations
- Office equipment proficiency
Timeline
NASM Certified Personal Trainer
Anytime Fitness Kempsville
06.2025 - Current
Retail Sales Associate
Woodcraft
08.2018 - Current
Waitress
Pizzeria Bella Vista
08.2015 - 03.2018