Brooke Shattuck
Portland,OR
Summary
Customer-oriented, strategic-thinking management professional successful in cultivating partnerships and retaining trust with clients. Ability to work across multiple departments to ensure a satisfactory outcome for all parties. Multi-tasking and self-motivated leader. Adept at fostering client relationships through positive rapport, tailored solutions and client engagement. Strong work ethic, adaptability and exceptional interpersonal skills. Detail-oriented and able to learn new concepts quickly.
Overview
19
19
years of professional experience
Work History
Multi Unit Account Manager
Performance Foodservice
City Of Industry, CA
06.2023 - Current
- Managed and nurtured relationships with pivotal clients, placing utmost emphasis on meeting their needs.
- Managed both regional and national accounts valued at $65,000,000.
- Created comprehensive reports on account performance for regional accounts.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Built and maintained productive relationships with customers and internal partners.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Provided guidance and support on contract management matters.
- Maintained large-scale vendor relationships and handled contract management and renewal.
- Ensured adherence to contractual parameters by both vendors and clients.
- Resolved billing disputes between vendors and internal departments in a timely manner.
- Ensured that all vendors were compliant with applicable laws, regulations, codes of conduct, safety protocols.
Sales Manager
Performance Foodservice
New Orleans / City of Industry , LA/CA
05.2013 - 03.2023
- Prospected for new business using databases and other strategies to generate sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Performed sales consultations and educated clients on products and services.
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained professional network of potential clients and business opportunities.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Assistant General Manager
Creole Cuisine Restaurant Concepts
New Orleans, LA
02.2012 - 05.2013
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Motivated and led team members to work together to achieve targets.
- Coached staff on strategies to enhance performance and improve customer relations.
- Optimized profits by controlling food, beverage and labor costs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Business Manager
Cafe Roma Restaurant
Metairie, LA
10.2005 - 02.2012
- Optimized profits by controlling food, beverage and labor costs.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Managed accounts payable, accounts receivable and payroll.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Created comprehensive onboarding processes and activities to acclimate new hires.
- Handled high-volume invoice processing with minimal supervision.
- Reduced financial discrepancies by accurately processing invoices and journal entries.
- Tracked income and expenses for business using accounting software.
Skills
- Staff Training and Development
- Detail-Oriented
- Product and Service Management
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Microsoft Suite including Power BI
- Project Management
- Brand Management
- Client Relationship Management
- Vendor Management
- Strategic Planning
- Cost Analysis
- Forecasting
- Vendor Negotiations
- Contract Administration
Accomplishments
- Three time Circle of Excellence winner.
- Consistently maintained high customer satisfaction ratings.
- Recognized for maintaining an A/R percent current of 90%.
Timeline
Multi Unit Account Manager
Performance Foodservice
06.2023 - Current
Sales Manager
Performance Foodservice
05.2013 - 03.2023
Assistant General Manager
Creole Cuisine Restaurant Concepts
02.2012 - 05.2013
Business Manager
Cafe Roma Restaurant
10.2005 - 02.2012
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