Brooke Shepherd
Henderson,NC
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
23
23
years of professional experience
Work History
Office Manager
S & S Towing
2173 Will Suitt Rd Creedmoor, NC 275
04.2006 - 10.2024
- Managed scheduling, prioritizing tasks to align with organizational objectives.
- Coordinated office operations to enhance workflow efficiency and productivity.
- Developed and implemented office policies to streamline administrative processes.
- Maintained accurate records, ensuring compliance with regulatory requirements and company standards.
- Facilitated communication between departments to support project completion and service delivery.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Dog Groomer
Petco
06.2007 - 02.2014
- Streamlined appointment scheduling processes to enhance client satisfaction and reduce wait times.
- Implemented hygiene protocols to maintain a safe and clean grooming environment.
- Developed customized grooming plans based on individual dog needs and owner preferences.
- Trained staff on handling various dog breeds and temperaments during grooming sessions.
- Utilized specialized tools for efficient grooming, including clippers, scissors, and drying equipment.
- Cultivated strong relationships with clients through exceptional service and communication skills.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Dog Groomer
Oh La La Pet Spa
03.2006 - 06.2007
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
Dog Sitter
Best Friends Pet Resort
03.2004 - 09.2005
- Maintained cleanliness of play areas, adhering to sanitation standards for pet safety.
- Coordinated feeding schedules, ensuring all dietary needs were met efficiently.
- Assisted in customer communication, providing updates on pets' activities and behavior during daycare hours.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
Daycare Teacher's Assistant
Rose of Sharon Church Daycare
Durham NC
01.2002 - 06.2004
- Supported classroom management by maintaining a positive and safe environment for children.
- Assisted in creating engaging lesson plans tailored to diverse learning styles.
- Promoted creativity among students using various art projects, music, dance, and imaginative play activities.
- Improved classroom management by maintaining a clean, organized, and safe learning environment.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Associate of Applied Science - Dental Assisting Program
University of North Carolina At Chapel Hill School of Dentistry
Chapel HIll, NC Associate of Arts -
Vance Granville Community College
Creedmoor, NC Anatomy And Aesthetics
Nanhall Professional School of Grooming
Greensboro, NC High school diploma -
New Century Charter High School
Chapel Hill, NC06.2004
Skills
- 10 years experience providing outstanding customer service skills
- CPR Certified
- Volunteered at Missions of Mercy Clinic (NCMOM)
- Volunteered at SHAC Clinic at University of North Carolina at Chapel Hill School of Dentistry
- Volunteered at University of North Carolina at Chapel Hill School of Dentistry Give a kid a smile clinic
- Bookkeeping/Documenting skills
- Strong Computer skills
- Experience in a state regulated environments
- Sanitation Requirements
- Problem Solving/Troubleshooting
- Interpersonal skills/ Oral and written communication
- Ability to learn quickly
- Valued team player
- Office management
- Organizational skills
- Office administration
- Customer service
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Mail handling
- Conflict management
Timeline
Dog Groomer
Petco
06.2007 - 02.2014
Office Manager
S & S Towing
04.2006 - 10.2024
Dog Groomer
Oh La La Pet Spa
03.2006 - 06.2007
Dog Sitter
Best Friends Pet Resort
03.2004 - 09.2005
Daycare Teacher's Assistant
Rose of Sharon Church Daycare
01.2002 - 06.2004
Associate of Applied Science - Dental Assisting Program
University of North Carolina At Chapel Hill School of Dentistry
Associate of Arts -
Vance Granville Community College
Anatomy And Aesthetics
Nanhall Professional School of Grooming
High school diploma -
New Century Charter High School