Brooke Shingleton
Youngstown
Summary
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Sales Manager
First Acceptance Insurance
07.2011 - 09.2024
- Establish strong relationships with customers by providing solutions that meet their needs while maintaining profitability goals
- Leads a team of sales professionals to achieve maximum sales profitability, market share and growth in line with company vision and values
- Managing day-to-day operations of area sales office by facilitating budgeting, forecasting, staffing, and training activities
- Conduct regular meetings with field personnel to review progress against targets and discuss new products, services, and strategies for improving performance
- Identify customer needs to provide innovative solutions that exceed expectations
- Train and mentor sales personnel to ensure high levels of customer service and sales performance
- Implement effective processes for monitoring key performance indicators such as revenue, margin and customer retention rate
- Develop my sales team through motivation, counseling and product knowledge education
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Built lasting relationships with clients through outstanding customer service interactions.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
Education
High School Diploma -
Boardman High School
Youngstown, OH06.2008
Skills
- Leadership
- Team management
- Continuous Improvement
- Organizational Skills
- Relationship Building
- Sales tracking
- KPI tracking
- Sales training
- Closing strategies
- Leads prospecting
Certification
- Ohio Property and casualty Insurance License
- Ohio Life Insurance License
Awards
Top100 Agent2021, Champions Club2023
Timeline
Area Sales Manager
First Acceptance Insurance
07.2011 - 09.2024
High School Diploma -
Boardman High School
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