Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Showalter

Malta,IL

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse Restaurant. Proven ability to enhance guest experiences through effective communication and upselling techniques, achieving high customer satisfaction ratings. Adept at cash handling and maintaining cleanliness standards, contributing to a welcoming dining atmosphere.

Overview

3
3
years of professional experience

Work History

Server

Texas Roadhouse Restaurant
12.2024 - Current
  • Provided exceptional customer service by taking orders and addressing guest inquiries promptly.
  • Maintained knowledge of menu items to assist customers with selections and dietary restrictions.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Assisted in setting up dining areas, including table arrangements and cleanliness standards.
  • Processed payments efficiently using point-of-sale systems while ensuring transaction accuracy.
  • Adapted quickly to fast-paced environments, managing multiple tables simultaneously during peak hours.
  • Supported team members by communicating effectively to enhance overall service efficiency.
  • Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Host

Texas Roadhouse Restaurant
09.2022 - Current
  • Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing table turnover and guest experience.
  • Communicated wait times accurately to guests, enhancing satisfaction and transparency.
  • Collaborated with servers and kitchen staff to coordinate timely service flow.
  • Assisted in training new hosts on operational procedures and customer service standards.
  • Monitored dining area for cleanliness and organization, promoting positive dining experiences.
  • Resolved guest concerns promptly, maintaining high service standards and professionalism.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Implemented feedback processes to improve guest interactions and streamline operations.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

Education

GED -

Sycamore High School
Sycamore, IL
05.2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Hospitality service expertise
  • Safe food handling
  • Menu memorization
  • Food running
  • Service prioritization

Timeline

Server

Texas Roadhouse Restaurant
12.2024 - Current

Host

Texas Roadhouse Restaurant
09.2022 - Current

GED -

Sycamore High School

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