Brooke Simpson
Osceola,IN
Summary
Friendly Bar Manager offers resource management, quality standard enforcement, and bar supervision expertise paired with outstanding multitasking and communication abilities. Diligent and customer-oriented individual with over 12 years of hands-on experience managing and supervising bar operations. Expert in hospitality,reliable with cash handling,not only an experienced server,bartender,trainer,hiring manager & closing manager of a restaurant & bar. Since i began working 17 years ago, i have always thrived in customer service & hospitality. Also aware and follow all legal procedures such as recognizing when to serve a patron or not,maintaining liquor license and food safety regulations! I have tried press operator to gain other skills & curious to learn. The school City was a great experience teaching me more knowledge of machines,chemical safety & proper cleaning especially battling the pandemic at the time. I also have 3 years of management experience from Mcdonald's,i was 2nd assistant to the store manager and hiring manager as well responsible for safety of staff & customers,creating a employee plan for the day,interviews,deposits. Customer service is my wheelhouse and i like a fast paced environment!
Overview
11
11
years of professional experience
1
1
Certification
Work History
Press Operator
Genesis Molding
55901 Currant Rd, IN
01.2022 - 03.2022
- Examined completed pieces to check for defects and sorted items according to identified flaws.
- Place finished prints into containers for shipment or storage.
- Record information such as number of impressions made during shift.
- Removed printed materials from presses for transport to storage or finishing areas.
- Kept machines running at peak efficiency to meet demanding production targets.
- Maintain detailed logs of work performed including timesheets and materials used.
- Promoted safety within department and followed protocols to maximize safety and prevent risk.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Custodial Staff Member
School City of Mishawaka
Mishawaka, IN
10.2020 - 12.2021
- Monitored inventory levels of cleaning supplies and restocked as necessary.
- Kept business entrances clean, tidy and professional in appearance.
- Replenished consumable items such as soap dispensers in restrooms.
- Maintained cleanliness of restrooms, break rooms, and other common areas.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Steam-cleaned or shampooed carpets.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Operated floor machines such as buffers and shampooers safely according to instructions provided by supervisor.
- Sanitized restrooms using appropriate cleaning materials and supplies.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Provided assistance to other custodial personnel during busy times.
- Assisted in moving furniture or equipment when required.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Followed safety procedures while operating machinery or performing duties.
- Stripped, sealed and polished floors.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Set up tables and chairs for events or meetings as requested.
- Monitored building security and safety by locking doors or avoiding hazards.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Restaurant Bar Manager
Roc-n-Mikes
Mishawaka, IN
09.2011 - 12.2020
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Enforced rules governing alcohol consumption responsibly among patrons.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Trained new employees to perform duties.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Monitored patron alcohol consumption to encourage safety.
- Poured wine, beer and cocktails for patrons.
- Distributed food to service staff for prompt delivery to customers.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
- Ensured compliance with health department regulations regarding food safety standards, storage procedures and sanitation practices.
- Assisted staff by serving food and beverages or bussing tables.
- Established relationships with local distributors to secure competitive pricing on products purchased.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Assisted with interviewing potential employees for bar positions, making hiring decisions when necessary.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Penn High School
Mishawaka, IN06-2007
Skills
- Quality Control
- Bar Management
- Customer Relations
- Responsible Alcohol Service
- Staff Training
- Team Leadership
- Production Monitoring
- Safety Management
- Safe Serving Knowledge
- Training and Mentoring
- Service-Oriented Mindset
- Customer Relationship Building
- Wine and Liquor Expertise
Certification
Liquor license up to date
Completed Basic Shift Management along with Advanced Shift Management
Completed certified food safety (currently needs renewed)
References
References available upon request.
Timeline
Press Operator
Genesis Molding
01.2022 - 03.2022
Custodial Staff Member
School City of Mishawaka
10.2020 - 12.2021
Restaurant Bar Manager
Roc-n-Mikes
09.2011 - 12.2020
High School Diploma -
Penn High School
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