Brooke Sinclair
Braselton,GA
Summary
Dental office professional with over 16 years experience ranging from Dental Assistant to Account Receivable. Currently overseeing AR team of 3 people for Best in Class practice with over $6MM in annual revenue.
Overview
22
22
years of professional experience
Work History
Business Assistant, Account Receivable Lead
Suwanee Dental Care
Suwanee, GA
02.2012 - Current
- Lead AR for team of 3 responsible for accurate insurance verification, posting and collections as well as maintaining daily and weekly responsibilities and team scheduling.
- Understanding of dental terminology, EOBs and dental billing protocols and coding to ensure claims are filed accurately and timely.
- Achieves 96%+ monthly collection goals by effectively managing accounts receivable for $6MM year practice.
- Working complex dental claims including rejections, denials and unresolved claims.
- Handled patient account payments and provided information regarding outstanding balances with electronic and paper statements as well as text balance reminders and phone calls.
- Responded to customer concerns and questions on daily basis.
- Assist Team Members with insurance verification utilizing online sources.
Doctor Personal Assistant
Suwanee Dental Care/Solstice Dental Advisors
Suwanee, GA
07.2011 - 02.2012
- Personal Assistant to doctor for the purpose of maintaining Dental Consulting business, Solstice Dental Advisors.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Corresponded with client-doctors to provide outstanding service and maintain and extend relationship for future business opportunities.
- Organized and attended conferences for clients as well as the product material available to those clients.
Doctor Coordinator
Suwanee Dental Care
Suwanee, GA
06.2010 - 07.2011
- Managed the scheduling, rescheduling and canceling of appointments for 3 doctors.
- Managed and met production goals for doctors of $5MM practice.
- Understood dental terminology and insurance breakdowns to present treatment plans and establish firm financials.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Completed End of Day procedures to reconcile and balance daily, weekly and monthly collections and deposits.
Dental Hygiene Coordinator
Suwanee Dental Care
Suwanee, GA
02.2008 - 06.2010
- Managed scheduling, rescheduling and canceling of appointments for 4 hygienists.
- Managed and met production goals for hygiene department.
- Understood dental terminology and insurance breakdowns to present treatment plans and establish firm financials.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Dental Assistant
Suwanee Dental Care
Suwanee, GA
08.2006 - 02.2008
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties for general dentistry, endo procedures and oral surgery.
- Took dental images following strict patient protection rules.
- Utilization of dental software to document and maintain patient information and health background.
Bartender/Manager
Joe's Crab Shack
Duluth, GA
08.2000 - 08.2006
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Operated efficiently in high-volume setting.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
High School Diploma -
Shiloh High School
Snellville, GA05.1999
Skills
- Henry Schein Dentrix
- Practice Works Software
- Dexis/Digital x-ray
- Customer Service
- Excellent work ethic
Timeline
Business Assistant, Account Receivable Lead
Suwanee Dental Care
02.2012 - Current
Doctor Personal Assistant
Suwanee Dental Care/Solstice Dental Advisors
07.2011 - 02.2012
Doctor Coordinator
Suwanee Dental Care
06.2010 - 07.2011
Dental Hygiene Coordinator
Suwanee Dental Care
02.2008 - 06.2010
Dental Assistant
Suwanee Dental Care
08.2006 - 02.2008
Bartender/Manager
Joe's Crab Shack
08.2000 - 08.2006
High School Diploma -
Shiloh High School
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