Brooke Skelton
Canton,OH
Summary
Dynamic and results-oriented professional with a proven track record at Cheap Tobacco, excelling in high-pressure environments. Demonstrates exceptional problem-solving and communication skills, adept at multitasking and fostering positive customer experiences. Achieved significant improvements in customer satisfaction and efficiency, showcasing a strong work ethic and team-oriented approach.
Overview
8
8
years of professional experience
Work History
Food Service Worker
Walmart
05.2024 - 11.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Customer Service Manager
Speedway Gas Station
04.2023 - 05.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Placed orders every week to ensure store remained well stocked for customers.
- Counted money each day to ensure the safe and end of business day sales matched.
Customer Service Cashier
Cheap Tobacco
03.2020 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Kept store stocked and organized so customers had a pleasant shopping experience.
- Did closing down the drawers at the end of each day ensuring our sales were accurate.
- Promoted new products to customers and any sales or deals that were going on.
Customer Service Cashier
McDonald's Restaurant
04.2018 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Worked in the kitchen when needed to make customers orders in a timely fashion.
- Kept restaurant well stocked, cleaned, and organized ensuring customers would want to return.
Call Center Representative
Ameridial
09.2016 - 04.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Identified upselling opportunities to increase revenue generation.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Tuscarawas Valley High School
Bolivar, OH05-2016
Cosmetology - Cosmetology
Buckeye Career Center
New Philadelphia, OH05-2016
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Safe food handling
- Heavy lifting capacity
Timeline
Food Service Worker
Walmart
05.2024 - 11.2024
Customer Service Manager
Speedway Gas Station
04.2023 - 05.2024
Customer Service Cashier
Cheap Tobacco
03.2020 - 09.2021
Customer Service Cashier
McDonald's Restaurant
04.2018 - 01.2020
Call Center Representative
Ameridial
09.2016 - 04.2018
High School Diploma -
Tuscarawas Valley High School
Cosmetology - Cosmetology
Buckeye Career Center
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