Jacob Schmucker
Lakeland,FL
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
4
4
years of professional experience
Work History
Fishing Guide and Sporting Clays Instructor
Streamsong
01.2023 - Current
- Educated clients on local fish species, habitats, and techniques for successful catches, leading to an enriching experience.
- Increased repeat clientele by maintaining strong relationships and ensuring memorable guided fishing trips.
- Maintained clean and well-organized boats to provide a safe, comfortable environment for clients during trips.
- Streamlined trip preparation process by organizing gear, bait, and necessary permits ahead of each excursion.
- Consistently received positive feedback from clients for excellent communication skills and thorough knowledge of the region''s fisheries.
- Demonstrated exceptional customer service skills by attentively addressing client concerns before, during, and after guided excursions.
Golf Cart Attendant
Streamsong
08.2022 - 01.2023
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Transportation duties for guest''s golf bags to carts while maintaining positive interactions with clients.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
Customer Service Bagger and Cashier
Publix
06.2020 - 08.2022
- Facilitated smooth transactions with accurate item scanning, ensuring pricing accuracy and preventing shrinkage.
- Demonstrated strong multitasking abilities while juggling various responsibilities during busy periods without compromising quality of work or customer service standards.
- Enhanced customer satisfaction by efficiently bagging groceries and assisting with loading items into vehicles.
- Improved customer experience by offering friendly assistance in locating items throughout the store.
- Increased store cleanliness by performing routine maintenance tasks, such as sweeping floors and wiping down surfaces.
Education
High School Diploma -
George Jenkins
Lakeland, FL05.2022
Skills
- Fish Species Identification
- Active Listening
- Problem Resolution
- Product Knowledge
- Team Development
- Prioritization
- Reading Comprehension
Accomplishments
Received employee of the Month out of the whole resort.
Timeline
Fishing Guide and Sporting Clays Instructor
Streamsong
01.2023 - Current
Golf Cart Attendant
Streamsong
08.2022 - 01.2023
Customer Service Bagger and Cashier
Publix
06.2020 - 08.2022
High School Diploma -
George Jenkins
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