Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Volunteer work
References
Timeline
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Brooke Smith

Clinton Township,MI

Summary

Dynamic barista with proven leadership at Biggby, excelling in customer service and beverage preparation. Recognized for enhancing team morale and resolving customer complaints effectively. Skilled in cash handling and POS system operation, ensuring seamless transactions and a positive café experience. Committed to delivering high-quality service in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Clinton Township, MI
07.2023 - 04.2025
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized official and off-menu coffee and tea preparations.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Input orders into point of sale system and handled customer payments.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Barista Shift Supervisor

Biggby
Macomb, MI
08.2022 - 05.2023
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Fostered a team-oriented environment, encouraging collaboration and effective communication.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Resolved customer complaints with professionalism, ensuring a positive café experience.

Host

Olive Garden
Sterling Heights, MI
02.2022 - 04.2022
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Answered telephone to provide dining information and take reservations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Provided customers with accurate wait times and monitored waiting list.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.

Education

High School Diploma -

Lutheran North
16825 24 Mile Rd. Macomb, MI 48042
06-2024

Associate of Science - Nursing

Macomb Community College
Warren, MI

Skills

  • Effective communication
  • Customer service
  • Multitasking Abilities
  • Quality assurance
  • Professional demeanor
  • Cash handling
  • Beverage preparation
  • Product knowledge
  • POS system operation
  • Team leadership
  • Active listener
  • Clear communication
  • Customer interaction
  • Problem-solving abilities

Affiliations

  • art and drawing
  • reading
  • swimming and playing pickleball

Accomplishments

  • Received rewards for going above and beyond while at Starbucks

Volunteer work

  • Went on mission trips with my local youth group to Kenosha, Wisconsin and Houston, Texas. Where I did volunteer work.
  • In Kenosha I worked at an elderly center where I did landscaping and assisted the residents by accompanying them on their daily walks and helping them with their Self care by doing their hair and painting their nails. I also helped clean the facility by cleaning the floors and painting the walls.
  • in Houston, I volunteered for a local nonprofit organization and I painted and helped build homes for the homeless and needy.

References

References available upon request.

Timeline

Barista

Starbucks
07.2023 - 04.2025

Barista Shift Supervisor

Biggby
08.2022 - 05.2023

Host

Olive Garden
02.2022 - 04.2022

High School Diploma -

Lutheran North

Associate of Science - Nursing

Macomb Community College

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