Brooke Smither
Las Vegas,NV
Summary
Dynamic Operations Manager with a proven track record at Aqua Element LLC, adept in health and safety compliance and exceptional in fostering customer relationships. Spearheaded initiatives that streamlined operations, enhancing profit margins significantly. Renowned for leadership skills and a knack for negotiating, ensuring operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Operations Manager
Aqua Element LLC
10.2023 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Manage customer billing. Invoices and sales receipts through Quick Books Online.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Coordinator
Candlewood Suites Hotel
10.2020 - 09.2023
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Prepared sales presentations for clients showing success and credibility of products.
- Drove sales by developing multi-million dollar contract sales.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Facilitated business by implementing practical networking techniques.
- Managed accounts to retain existing relationships and grow share of business.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Hotel Front Desk Supervisor
Laquinta Inn and Suites
04.2019 - 09.2020
- Collected room deposits, fees, and payments.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Created and managed accurate occupancy forecasts and budgets.
Education
High School Diploma -
Black Canyon High School
Emmett, ID06-2004
Skills
- Health and safety compliance
- Production
- Marketing
- Performance monitoring
- Incidents management
- Customer relations specialist
- Budgeting and cost control
- Troubleshooting and problem solving
- Customer relationship management (CRM)
- Organizational management
- Business development understanding
- Project management
- Sales background
- Invoice processing
- Problem-solving
- Team leadership
- Contract administration
- Continuous improvements
- Data evaluation
- Budget development and management
- Customer service
- Consultative sales
- Staff retention
- Retail operations management
- Market research, forecasting, and analysis
Timeline
Operations Manager
Aqua Element LLC
10.2023 - Current
Sales Coordinator
Candlewood Suites Hotel
10.2020 - 09.2023
Hotel Front Desk Supervisor
Laquinta Inn and Suites
04.2019 - 09.2020
High School Diploma -
Black Canyon High School
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