Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Brooke Spencer

Euclid

Summary

  • Manager Extraordinaire Over 5 years of exceptional experience in small business entrepreneurship.
  • Expertise in facilitating staff cohesion
  • Open to constructive criticism
  • Receptive to new ideas

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

22
22
years of professional experience

Work History

Youth Mentor

All About Your Health Annual Girls Summit
Cleveland
08.2016 - Current
  • Conducted seminars on social behavior, etiquette, and self-worth
  • Served as guest speaker at Career day for Mayfield Elementary schools discussing my career goals and details

Funeral Director's Assistant/Mortuary Assistant

Strowder’s Funeral Home
Cleveland
01.2020 - 03.2025
  • Facilitated final disposition planning by providing resources about cemetery plots or mausoleum spaces.
  • Oversaw filing of legal documents.
  • Managed ordering and inventorying of caskets, urns and other related merchandise.
  • Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
  • Consulted with families of deceased to make funeral arrangements.
  • Addressed all client questions and requests for information relating to funeral services and pricing.
  • Arranged funerals consistent with each family's heritage and religious beliefs.
  • Arranged transportation of body from place of death to funeral home.
  • Provided support to colleagues during times of high volume activity.
  • Offered counsel, comfort and support to loved ones during difficult times.
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Supervised staff on duty during viewings, funerals or memorial services.
  • Obtained information to complete death certificates or burial permits.
  • Performed administrative duties such as answering phones, filing paperwork and completing forms.
  • Conducted postmortem care such as cosmetology, grooming and dressing the deceased for viewing or burial.
  • Maintained updated knowledge through continuing education and advanced training.

Assistant Manager

Dibella's
Cleveland
01.2018 - 04.2019
  • Overseeing staff in front and back house, ensuring compliance with company polices, regulations, and guidelines
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Maintained accurate records of sales transactions using point-of-sale systems.

Executive Secretary/Administrative Assistant

5 Points Grill
Cleveland
10.2005 - 09.2018
  • Scheduling shift meetings, Completing opening and closing procedures and manage deposits
  • Creating promos for new drink and food features
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Ensured that all records were maintained in accordance with company policies and procedures.
  • Prepared accounts payable paperwork necessary to process invoices.
  • Facilitated internal communication by distributing information and scheduling presentations.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Negotiated favorable terms and pricing agreements with vendors and providers for service at special events and meetings.
  • Ordered office supplies to keep stationary and inventory properly stocked.

Manager

Harvard Wine & Grille
Cleveland
05.2010 - 10.2014
  • Company Overview: Upscale Restaurant and Bar
  • Inventory and ordering all front house items
  • Maintaining seasonal décor of venues
  • Upscale Restaurant and Bar

HEAD OPTHAMOLOGIST ASSISANT

DAVIS EYE GROUP
Pittsburgh
11.2002 - 11.2004
  • Scheduling patients for appointments
  • Communicating with hospitals and pharmacies
  • Educating and preparing patients for pre and post op care procedures

Education

Associate of Applied Science - Medical Assisant

MEDIAN MEDICAL SCHOOL OF ALLIED HEALTH
Pittsburgh, Pa
06.2002

Study Program -

WILLOUGHBY SOUTH HIGH SCHOOL
Cleveland, Oh
06.2000

Skills

  • Concierge
  • Conflict resolution
  • Public speaking
  • Client consultation
  • Team leadership
  • Administrative support
  • Interpersonal communication
  • Training and development
  • Interpersonal skills
  • Event Planner
  • Client relationship management
  • Inventory management
  • Employee training
  • Funeral service coordination
  • Time and resource optimization

Volunteer Experience

Youth Mentor, All About Your Health Annual Girls Summit, Cleveland, OH, 08/2016, Present, Conducted seminars on social behavior, etiquette, and self-worth, Served as guest speaker at Career day for Mayfield Elementary schools discussing my career goals and details

Timeline

Funeral Director's Assistant/Mortuary Assistant

Strowder’s Funeral Home
01.2020 - 03.2025

Assistant Manager

Dibella's
01.2018 - 04.2019

Youth Mentor

All About Your Health Annual Girls Summit
08.2016 - Current

Manager

Harvard Wine & Grille
05.2010 - 10.2014

Executive Secretary/Administrative Assistant

5 Points Grill
10.2005 - 09.2018

HEAD OPTHAMOLOGIST ASSISANT

DAVIS EYE GROUP
11.2002 - 11.2004

Associate of Applied Science - Medical Assisant

MEDIAN MEDICAL SCHOOL OF ALLIED HEALTH

Study Program -

WILLOUGHBY SOUTH HIGH SCHOOL

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Brooke Spencer