Brooke Spivey
Springville,AL
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
7
7
years of professional experience
Work History
Office Manager
Super Tech Services LLC
Remote
01.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, financial and service-related functions.
Dispatcher Office Assistant
Home and Commercial Services
Pell City, AL (in-person/remote)
08.2021 - 01.2024
- Performed daily administrative tasks such as filing paperwork, scheduling appointments, and answering calls
- Utilized effective problem-solving techniques to quickly resolve customer complaints or inquiries
- Maintained accurate records of all incoming and outgoing bills
- Provided excellent customer service through various channels
- Monitored vehicle locations utilizing GPS tracking software
- Demonstrated strong organizational skills by creating detailed spreadsheets
- Troubleshot minor problems and reported larger technical issues
- Arranged meetings and appointments
- N/A
General Manager
Zaxbys
Moody, AL
02.2017 - 08.2021
- Managed daily operations including ordering supplies, managing budgets, and resolving issues
- Resolved customer complaints in a timely manner
- Facilitated regular meetings with staff
- Trained new hires on company policies and procedures
- Successfully managed a team of 10+ employees
- Analyzed financial data to identify areas of improvement
- Assisted customers with questions or concerns
- Established policies and procedures for food safety compliance
- Developed relationships with vendors
- Implemented new systems for tracking employee performance
- Directed hiring, training, and scheduling of food service personnel
- Enforced sanitary practices
- Monitored budgets and payroll records
- N/A
Education
Bachelor of Business -
Jefferson State Community College
Birmingham, ALSkills
- Scheduling Coordination
- Route Planning
- Strong Communication
- Time Management
- Telephone Etiquette
- Prioritization
- Decision Making
- Excellent Communication
- Relationship Building
- Documentation and Recordkeeping
- Self Motivation
- Multitasking
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
References
References available upon request
Timeline
Office Manager
Super Tech Services LLC
01.2024 - Current
Dispatcher Office Assistant
Home and Commercial Services
08.2021 - 01.2024
General Manager
Zaxbys
02.2017 - 08.2021
Bachelor of Business -
Jefferson State Community College