Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brooke Spruill

Clearfield

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Result-driven within accounts management, recognized for productivity and efficiency in task completion. Excel in communication, problem-solving, and time management.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Internal Revenue Service, IRS
Ogden
06.2024 - Current
  • Managing inventory effectively without adversely affecting the taxpayers.
  • Increased customer satisfaction by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Regulations and policies are subject to frequent legislative changes, administrative determinations, amendments, or precedent decisions that affect specific conditions.
  • Resolve incoming phone calls from taxpayers by assisting them with general tax law questions, adjusting tax return accounts, directing them to the appropriate departments, preparing substitute returns, securing delinquent accounts and returns, and providing functional support.
  • Familiarizing myself with many different programs and following the internal IRMs that are required to be followed.
  • Resolving complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Interpreted relevant statutes, rules, regulations, cases, rulings dealing with taxation matters.

Education

GED -

Weber State University
Ogden, UT

Skills

  • Tax law interpretation
  • Data management
  • Customer support
  • Regulatory compliance
  • Adaptability
  • Multitasking and prioritization
  • Technical proficiency

Languages

English
Professional

Timeline

Customer Service Representative

Internal Revenue Service, IRS
06.2024 - Current

GED -

Weber State University

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Brooke Spruill