Brooke Spurgeon
Dayton,OH
Summary
Dedicated Direct Support Professional with experience in client health monitoring and medication organization. Known for strong active listening and time management skills, contributing to improved client outcomes and team collaboration.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. De-escalating skills.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
DSP
Graceworks Enhanced Living
Centerville, Ohio
04.2024 - Current
- Facilitated engaging activities to promote social interaction and mental stimulation.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
DSP
Allen and carmens caring hands
Xenia, Ohio
03.2022 - 04.2023
- Assisted clients with daily living activities and personal care needs.
- Monitored client safety and well-being in various environments.
- Documented client progress and reported changes in behavior or health.
- Communicated effectively with families regarding client needs and services provided.
- Contacted medical providers on behalf of clients to follow up on appointments.
Retail Sales Associate
Ross Dress for Less
Beavercreek, Ohio
03.2021 - 07.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Engaged customers through active listening and tailored product recommendations.
- Answered incoming calls from customers, providing prompt and accurate information.
Associate
Chewy
Vandalia, Ohio
01.2019 - 02.2021
- Resolved customer inquiries regarding order status and pickup instructions.
- Provided product knowledge and recommendations to enhance customer experience.
- Handled returns and exchanges according to company policies.
Education
High School Diploma -
Xenia High School
Xenia, OH05-2019
Skills
- Client monitoring
- Medication management
- Health documentation
- Problem solving
- Team collaboration
- CPR certification
- Customer service
- Active listening
- Client documentation
- Time management
- Customer support
- Call controlling
- Call center
Certification
CPR
Timeline
DSP
Graceworks Enhanced Living
04.2024 - Current
DSP
Allen and carmens caring hands
03.2022 - 04.2023
Retail Sales Associate
Ross Dress for Less
03.2021 - 07.2022
Associate
Chewy
01.2019 - 02.2021
High School Diploma -
Xenia High School