BROOKE STENDER
Akron,OH
Summary
Dynamic senior manager with a progressive career in operations, sales, marketing, and business management within international markets. Expertise in strategic planning has led to sustained profitability and margin growth. Strong leadership and communication capabilities support the establishment of profitable relationships and the attainment of sales and revenue goals. Looking for a management position that presents challenges while ensuring a reasonable work-life balance.
Overview
20
20
years of professional experience
Work History
Chief Executive Officer
N Home Health Care
Akron, OH
01.2015 - Current
- Coached and guided staff to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Increased company revenue by 40% in initial 12 months of operation through inventive marketing strategies.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
- Motivated employees through special events, incentive programs and constructive feedback.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 75 new employees.
- Organized and led staff orientation programs and training to promote collaboration.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Managed entire accounting cycle, including gathering information, preparing documents, finalizing reports and closing books.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Classified Sales Manager
Crain Communications Inc
Akron, OH
10.2013 - 01.2020
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Exceeded regional annual sales target by an average of 10%.
- Organized promotional events and interacted with target market to increase sales volume.
- Resolved customer issues quickly and managed over 500 accounts to increase sales and meet quotas.
- Used persuasive communication techniques to build rapport with target customers and overcome objections.
- Capitalized on cross-selling opportunities to add additional products and services.
- Worked with diligence to regularly meet or exceed targets, including credit card applications, trade shows and specific product promotions.
Litigation Manager
The Law office of Larry Roach
Copley, OH
10.2005 - 10.2013
- Supervised staff of 15 collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Processed payments and applied to customer balances.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Worked with legal resources and recovery teams to manage default issues.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Created legal documents for collection of debt through non compliance legal means.
- Followed all FDCPA regulations and insured all staff did as well.
Education
High School Diploma - undefined
Barberton High School
Barberton, OHCertified Home Inspector - undefined
Professional Home Inspection Institute
06.2017
Skills
- Policy development and optimization
- Financial Oversight
- Account management
- Staff Management
- Business Management
- Marketing
- Litigation support
- Advanced word processing
- QuickBooks Pro
- Legal/Court Processes
Timeline
Chief Executive Officer
N Home Health Care
01.2015 - Current
Classified Sales Manager
Crain Communications Inc
10.2013 - 01.2020
Litigation Manager
The Law office of Larry Roach
10.2005 - 10.2013
High School Diploma - undefined
Barberton High School
Certified Home Inspector - undefined
Professional Home Inspection Institute