Brooke Stepp-Blolmberg
Fort Collins,CO
Summary
Competent Server Trainer offering many years of food service experience in multiple restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and finishing dishes for new employee development. Dependable expert with proven ability to design health education campaigns and programs to raise awareness of health issues. Experienced in assessing need for health education and developing strategies to promote health and wellness. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Detailed Microsoft proficiency contributes to environment productivity and supports teams and users with MS Office skills across complete MS Office suite of applications. Contributes in-depth understanding of functionality of Word, Excel, PowerPoint, and Access to team projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Trainer
Waffle House
06.2021 - 07.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored new server performance and offered continuous support throughout training period.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Provided continuous evaluation and feedback to server employees.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided coaching and mentoring to employees.
- Conducted monthly meetings with servers to review procedures and improve service.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Developed and implemented comprehensive training program for new servers.
Nanny
Military Family
09.2020 - 05.2021
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Engaged with children on age-appropriate level.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Administered basic first-aid and medication in emergency situations.
- Assisted children with homework assignments and special projects across different subjects.
Cook
Burger King
07.2020 - 09.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Developed relationships with local suppliers to obtain freshest ingredients available.
Stay at Home Mom
Self
06.2017 - 07.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Server
Waffel House
12.2016 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cashier and Cook
Kum & Go
10.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Cashier
Kum & Go
08.2016 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
Server/ Cook
10th Street Station
03.2016 - 07.2016
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server and Hostess
Waffle House
02.2015 - 02.2016
Education
Associate of Applied Science - Surgical Tech
Front Range Community College
Westminster, CO04.2025
High School Diploma -
James Madison High School
Online 12.2015
Skills
- Wine Pairings
- Wine Service
- Food and Beverage Pairings
- Order Accuracy
- Team Member Training
- Food Quality Standards
- Policy Enforcement
- Guest Relations Management
- Menu Memorization
- Choking relief
- Assessment creation
- CPR expertise
- Time management
- First aid proficiency
- Infant life support
- Pediatric life support
- Cardiac arrest management
- Medical emergency preparedness
- Continuous learning
- Problem-solving abilities
- Injury prevention
- Respiratory arrest management
- Conflict resolution
- Student engagement
- Patient assessment
- Interpersonal communication
- Teaching techniques
- Adult life support
- Airway management
- Safety Protocols
- Basic Life Support for Health Care Providers
- Decision Making
- BLS Certified
- Typing speed 55/min
Certification
Basic Life Support Certification-National CPR Foundation.
- ID# 5A2CE41
Languages
Spanish
Limited Working
ASL
Limited Working
Timeline
Server Trainer
Waffle House
06.2021 - 07.2022
Nanny
Military Family
09.2020 - 05.2021
Cook
Burger King
07.2020 - 09.2020
Stay at Home Mom
Self
06.2017 - 07.2020
Server
Waffel House
12.2016 - 06.2017
Cashier and Cook
Kum & Go
10.2016 - 12.2016
Cashier
Kum & Go
08.2016 - 10.2016
Server/ Cook
10th Street Station
03.2016 - 07.2016
Server and Hostess
Waffle House
02.2015 - 02.2016
Associate of Applied Science - Surgical Tech
Front Range Community College
High School Diploma -
James Madison High School
Basic Life Support Certification-National CPR Foundation.
- ID# 5A2CE41
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