Brooke Steppie
Davie,Florida
Summary
Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in inventory management, customer service, and beverage preparation techniques. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Assistant
Hillstone Coral Gables
12.2020 - Current
- Greet all guests, and set the tone for the experience.
- Seat guests, and accommodate special requests.
- Answer phones and manage the restaurant reservation system.
- Take the guests' beverage order, and deliver drinks to the table.
- Inspect tables for proper presentation and completeness.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
Assistant Store Manager
White House Black Market
08.2017 - 07.2020
- Achieved the sales plan for the month at three different locations, and helped to grow the business where I was needed.
- In my first year, I was able to make the top 3 sales associates in the company by January 2018.
- Promoted to sales lead for the internship by January 2018.
- The Division of Leadership is talent; responsibilities include assisting in the development of store associates and interpreting Key Performance Indicator reports.
- Marketing KPIs and conversion goals.
- Deliver coaching as needed, and provide feedback to the Store Manager for associate performance appraisals and evaluations.
- Promoted to Assistant Manager by April 2019.
Education
BACHELOR OF SCIENCE -
University of Central Florida
Orlando, FL05-2019
Skills
- Attention to Detail
- Proficient in Microsoft Office
- Team leadership
- Knowledge in professional selling and management
- Critical thinking
- Professional writing
- Public speaking
Certification
- VVIP International Executive Excellence Initial Crewmember Training Program
- Emergency Procedures Training in accordance with applicable United States FARs, Canadian CARS and European JARS/EU-OPS.
Timeline
Server Assistant
Hillstone Coral Gables
12.2020 - Current
Assistant Store Manager
White House Black Market
08.2017 - 07.2020
- VVIP International Executive Excellence Initial Crewmember Training Program
- Emergency Procedures Training in accordance with applicable United States FARs, Canadian CARS and European JARS/EU-OPS.
BACHELOR OF SCIENCE -
University of Central Florida
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