Brooke Stewart

• Manage daily scheduling report to make outreaches to participants needing an appointment for a particular study.
• Actively ensure that the medical provder's schedules are accurate and up-to-date, reflecting their availability for appointments to be made.
• Mapping out medical provider's trips for multiple appointments in the same area OR trips for multiple appointments in different cities for traveling.
• Determine the location (travel) fee for medical provider's if applicable based on the number of miles for each appointment that is scheduled.
• Update team and team lead of any new information received from medical providers regarding their availability, preferences, restrictions, etc.
• Make outgoing and receiving incoming calls to/from participants to assist them in scheduling their appointment and answer any questions or concerns they may have.

• Responsible for prepping food for lunch at Basehor Middle School.
• Maintain and upkeep each salad bar (2) before and during lunch services.
• Maintain and upkeep condiment bar (1) before and during lunch services.
• Run 1 of 2 registers for each (3) lunch services.
• Breakdown and clean thouroughly each salad bar and condiment bar.
• Label any open/used food items accurately to keep track of the quality of the food.
• Help prep breakfast and lunch items for the next day.
• Clean any remaining items in the kitchen and store items accordingly so the kitchen is clean and ready to use the next day.

• Managed multiple large accounts fro Employer Population Health clients.
• Planned wellness events for companies using EPH services.
• Ensured events were planned accurately based off of the number of participants expected, hours of the event, number of providers available.
• Sent weekly reports to clients to show how registration for the events was going. This helps to determine a final number of participants by each deadline for client.
• Daily emails to/from clients, internal team members, leadership.
• Hosted weekly/daily calls with clients to review any questions, concerns for upcoming events.
• Escalated any examiner issues (no shows, late drops, complaints) to ensure the providers received the proper coaching related to the issue that arose.
• Went to multiple events for Quest Diagnostics presence.
• Assisted with the Home Depot account, one of the largest accounts EPH had.
• Client visits to discuss any questions/concerns they may have.

Achievements

• Received Leadership Award

• Managed multiple (100+) Adjacent Markets (E1) accounts on a daily basis.
• Onboarded any new clients. Provided a detailed contract to new clients that explained agreements between E1 and the client. Ensured both parties signed the contract and began the setup process.
• Hosted demo calls to new clients to show how the E1 system worked and what clients had access to.
• Managed the Walmart account, split with Health and Wellness. Helped ensure 1,000+ locations were staffed with an E1 examiner.
• Hosted weekly calls with E1 Branch Managers and Field Leaders to discuss questions, concerns, progress on the Walmart event(s) and any other Adjacent Markets accounts.
• Provided data on a weekly/monthly basis to show important stats i.e. examiner drops, complaints, completed appointments.
• Answered phone calls and emails on a daily basis from clients and E1 branch offices.

• Account Manager for companies who needed Drug and Breath Alcohol services.
• Maintained multiple large accounts for these services.
• Joined/hosted weekly client calls.
• Created weekly presentations for Management and the client to show any requested/required data pertaining to examiner errors. completed services, etc.
• Traveled to clients main offices to visit and give presentations as requested.
• Completed multiple DATIA trainings and became certified to be able to collect urine and perform a Breath Alcohol test.
• Promoted to Collections Specialist II

• Assist with planning wellness events for ExamOne clients.
• Planned events based on the number of expected participants/length of event/number of examiners available.
• Joined/hosted client calls as needed on a weekly/daily basis.
• Assisted an ExamOne Field Leader with traveling (locally and out of state) as needed and helping ExamOne offices schedule appointments for applicants.
• Helped others on the team with any outstanding action items to complete in a timely manner.

• Thouroughly went through applicants life insurance packets and exams to ensure each packet was free from staples, stickers, live checks and in good order and that each exam was answered completely and signed by the applicant where required.
• Sorted packets by insurance carrier.
• Documented and reported any exam errors so that they would be corrected.
• Documented receiving any live checks from the applicant.
• Documented how many packets and exams were scrubbed on a daily basis.

• Greet and seat guests with a smile and positive attitude as they arrive to the resturaunt.
• Time management if needed as wait times occur. Accurately quoting guests a resonable wait time.
• Help servers and bussers as needed with cleaning, running food, restocking bread, etc.
• Clean hostess area.

Achievements

• Became a trainer to assist in onboarding and training newly hired hostess
• Cross-trained to host and buss simultaneously during each lunch shift.