Brooke Stewart
Lee's Summit,MO
Summary
Attentive Cosmetologist with 5 years of experience. Dedicated to long-term relationships with clients and high-quality beautification. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Stylist
SportClips Haircuts
Lee's Summit, MO
04.2023 - Current
- Provided personal consultations to determine clients' styling needs and preferences.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Maintained records of client purchases and services rendered.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Advised clients on how to maintain their new hairstyles at home.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
- Shaved, trimmed and shaped beards and mustaches.
- Demonstrated and sold hair care products and cosmetics.
- Developed new styles and techniques.
- Ordered, displayed and maintained supplies.
- Operated cash registers to receive payments from patrons.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Responded to customer inquiries by phone, email and in person.
- Kept notes listing preferences and services provided to clients for quick reference.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Promoted additional services or products available in the salon.
- Assisted customers in selecting appropriate retail products for their needs.
- Kept up to date on new trends in men's hairstyles and facial hair designs.
- Demonstrated knowledge of products available for sale in the store.
- Assisted other barbers as needed during busy times or when short staffed.
- Promoted special offers and discounts to attract new customers.
- Adhered to state regulations regarding licensing requirements.
- Reviewed client feedback forms after each appointment to measure satisfaction levels.
Server
Olive Garden
Blue Springs, MO
09.2021 - 04.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
Cosmetology License -
House of Heavilin Beauty College - Blue Springs
Blue Springs, MO04-2022
Skills
- Retail And Fashion
- Customer Service
- Customer Consultation
- Haircare
- Hair Product Upselling
- Inventory Management
- Product Demonstration Skills
- Product Knowledge
- Sales Promotions
- Attention To Detail
Timeline
Stylist
SportClips Haircuts
04.2023 - Current
Server
Olive Garden
09.2021 - 04.2023
Cosmetology License -
House of Heavilin Beauty College - Blue Springs