BROOKE STICE
Customer Representative
Spring,TX
Summary
Versatile Customer Service Representative with extensive experience monitoring and maintaining service standards and call handling thresholds. Conscientious and personable with strong understanding of principles and procedures relating to customer service. Committed to contributing to superior service and high productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Seasonal Retail Associate
Target
10.2022 - 01.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
Claims Generalist
Progressive
01.2022 - 08.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Managed over 50 first and third party calls daily
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Optimized case management with establishment of best practices.
- Prepared summaries of damage, payments, and policy coverage.
Executive Sales Agent
Allstate
10.2020 - 06.2021
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Met with customers to provide information about available products and policies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Express Claims Service Representative
Farm Bureau Financial Services
01.2017 - 08.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information to determine liability.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 80+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Assistant Manager
Aeropostale
04.2016 - 08.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Conducted weekly walk-throughs with Store Manager and sometimes Regional Manager to discuss interior visual displays and store window presentation.
- Supervised and coached Retail Associates in providing prompt and friendly service at registers, customer service desk, fitting rooms and sales floor.
- Assisted in analysis of store reports to evaluate controllable expenses and overall store performance.
- Completed opening and closing procedures, monitoring cash intake and deposit records, increasing accuracy and reducing discrepancies.
Team Lead
The Buckle
06.2014 - 01.2016
- Promoted to Team Lead within 9 months.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Held myself and other Team Leads accountable for numbers/quotas each day and collaborated and brainstormed how to improve next shift
- Completed opening/closing responsibilities in addition to setting tone for how tasks, on and off sales floor, should be executed
- Earned recognition for being top sales employee in entire company twice, and top sales employee in district five times
Lead Brand Rep
Justice Tween Brands
07.2013 - 06.2014
- Promoted from Brand Rep to Lead Brand Rep after three months of start date
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Tracked daily cash handling, reconciled sales and prepared bank deposits
Education
National Certified Medical Assistant (NRCMA) : Medical Assisting -
The College of Health Care Professions
Austin, TX04.2020
Some College (No Degree) - Business Administration And Management
Des Moines Area Community College
Skills
- PC and MS Office Proficiency
- Customer Service
- Interpersonal Communication
- Verbal and Written Communication
- Ability to Work Independently or With Team
- Problem-Solving Strengths
- Time Management and Organization
- Claims Investigations and Procedures
- Total Loss Handling
- Critical Thinking
- Flexible and Adaptable
- Decision-Making
- Multitasking Abilities
Certification
- Licensed TX P&C Adjuster - All Lines
- NRCMA National Registered Certified Medical Assistant
Timeline
Seasonal Retail Associate
Target
10.2022 - 01.2023
Claims Generalist
Progressive
01.2022 - 08.2022
Executive Sales Agent
Allstate
10.2020 - 06.2021
Express Claims Service Representative
Farm Bureau Financial Services
01.2017 - 08.2018
Assistant Manager
Aeropostale
04.2016 - 08.2016
Team Lead
The Buckle
06.2014 - 01.2016
Lead Brand Rep
Justice Tween Brands
07.2013 - 06.2014
National Certified Medical Assistant (NRCMA) : Medical Assisting -
The College of Health Care Professions
Some College (No Degree) - Business Administration And Management
Des Moines Area Community College
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