Brooke Stoner
Manager
Kinross,MI
Summary
To become an integral part of an already established and reputable company where I am able to utilize my extensive background in customer service and upper management with the possibility of advancement.
Overview
11
11
years of professional experience
Work History
Executive Logistics Manager
Keith Willard Events
11.2018 - 11.2025
- Organized vendor contracts and managed timelines for seamless event execution.
- Coordinated logistics for ceremonies and receptions, ensuring adherence to client preferences.
- Communicated effectively with clients, vendors, and venues to ensure alignment on event details.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
General Manager
New York Grilled Cheese Co
Boca Raton, FL
09.2016 - 10.2018
- Increased operational efficiency by leading staff development and business planning.
- Maintained comprehensive knowledge of both FOH and BOH to better serve customers and meet demanding sales objectives.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Maintained project quality with a hands-on management style.
- Negotiated and finalized contracts with new and existing customers.
- Spearheaded the implementation of improved training initiatives for all personnel levels.
- Ensured that each guest's experience was positive, memorable and consistent.
House Manager
Debi Day
Lighthouse Point , Florida
10.2014 - 10.2016
- Self-directed with astute judgment skills. High level of personal accountability.
- Trained new staff on quality control procedures.
- Monitored unit budget to ensure financial objectives were met.
- Provided on-call care at all times of day and night.
- Managed daily household operations, ensuring smooth functioning and adherence to schedules.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
Education
High School Diploma - undefined
Penn Foster Career School
Scranton, PA1996
Cosmetology And Esthetics
Cosmetology And Spa Academy
Crystal Lake, IL2010
Skills
- Goal attainment
- Efficient multi-tasker
- Employee scheduling
- Verbal and written communication
- Consistently meet goals
- Organized
- Exceptional interpersonal communication
- Timeline management
- Conflict resolution
Leadership and team building
Effective leader
Staff management
P&L management
Timeline
Executive Logistics Manager
Keith Willard Events
11.2018 - 11.2025
General Manager
New York Grilled Cheese Co
09.2016 - 10.2018
House Manager
Debi Day
10.2014 - 10.2016
High School Diploma - undefined
Penn Foster Career School
Cosmetology And Esthetics
Cosmetology And Spa Academy