Brooke Strasser
Niles,MI
Summary
Seasoned insurance professional with proven track record of effectively managing claims from initiation to resolution. Highly skilled in assessing coverage, coordinating with clients, and ensuring compliance with industry standards. Valued for strong team collaboration and adaptability in dynamic environments.
Overview
10
10
years of professional experience
Work History
Claims Representative
The Horton Group
02.2024 - 06.2024
- Processed and recorded new claims.
- Followed up on pending claims, ensuring that insureds received prompt updates on their case status.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Posted payments to accounts and maintained records.
Workers' Compensation Specialist
South Bend Orthopaedics
07.2023 - 11.2023
- Received and reviewed workers' compensation claim forms from patients.
- Verifed insurance coverages with the workers' compensation carrier.
- Obtained necessary patient information including employment details and injury specifics.
- Contacted insurance adjusters to discuss claim status and obtain necessary authorizations.
- Collaborated with the medical team to ensure appropriate treatment plans are followed.
Claims Specialist
Gibson
02.2014 - 07.2023
- Answered phone calls and email submissions from individuals reporting a potential claim.
- Asked detailed questions to understand the nature of the claim, including the date, location, incident details, involved parties, and potential damages.
- Accurately logged claim information into the company's claims management system, including pertinent details from the initial conversation.
- Requested necessary documentation from the claimant, such as police reports, medical records, repair estimates, or other supporting documents.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Education
General Business
Indiana University South Bend
South Bend, INHigh School Diploma -
Clay High School
South Bend, IN01-2008
Skills
- Claims processing
- Insurance verification
- Data entry accuracy
- Customer follow-up
- Verbal and written communication
- Adaptability and flexibility
Timeline
Claims Representative
The Horton Group
02.2024 - 06.2024
Workers' Compensation Specialist
South Bend Orthopaedics
07.2023 - 11.2023
Claims Specialist
Gibson
02.2014 - 07.2023
General Business
Indiana University South Bend
High School Diploma -
Clay High School
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