Brooke Stuckey
Vancleave,MS
Summary
Driven Pharmacy Technician proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
11
11
years of professional experience
Work History
Certified Pharmacy Technician
Plaza Pharmacy
05.2004 - 08.2015
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
High School Diploma -
Pensacola Christian College
Pensacola, FL05.2000
Skills
- Pharmacist Support
- Insurance Verification
- Filling Prescriptions
- Prescription Verification
- Insurance Billing
- Customer Service
- Sterile Technique
- Medication Dispensing
- Prescription Interpretation
- Organizational Skills
- Attention to Detail
- Continuous Learning
- Compounding Techniques
- Supply Restocking
- Order Verification
- Drug Inventory Management
- Prescription Filling
- Stocking Shelves
- Medicare and Medicaid Process
- Verifying Orders
- Medication Labels
- Processing Payments
- Receiving Incoming Supplies
- Patient Profile Setup
- Insurance Processing
- Data Entry
Timeline
Certified Pharmacy Technician
Plaza Pharmacy
05.2004 - 08.2015
High School Diploma -
Pensacola Christian College
Similar Profiles
Marie LindquistMarie Lindquist
Pharmacy Technician at Plaza PharmacyPharmacy Technician at Plaza Pharmacy
Nikki MartinezVongchuamNikki MartinezVongchuam
Extern at Parkview Medical Plaza PharmacyExtern at Parkview Medical Plaza Pharmacy
SANTINO SANCHEZSANTINO SANCHEZ
Pharmacy Clerk at Bright Plaza PharmacyPharmacy Clerk at Bright Plaza Pharmacy