Brooke Sutton
Summary
Enthusiastic and reliable professional employee who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Bocelli's Italian Eatery
12.2021 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Office Manager
Bethel Colony Of Mercy
08.2020 - 12.2020
- Supported and assessed ladies struggling with drug and alcohol addiction over the phone, as well as scheduling their intake dates prior to entering the 65 day Christ centered recovery program.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for the ministry.
- Maintained confidentiality of records relating to all residents in the program.
Assistant General Manager/Server/Bartender
French Meadow Bakery & Cafe
03.2015 - 03.2017
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Created a friendly, relaxing demeanor with guests and made sure they had a memorable dining experience, ensuring their return.
- Resolved problems promptly to elevate customer approval.
Education
Associate of Arts -
Minneapolis Community And Technical College
Minneapolis, MN05.2013
Associate of Arts - Liberal Arts And General Studies
Asheville Buncombe Technical Community College
Asheville, NC05.2006
Skills
- Well organized with a keen understanding of maintaining priorities, as well as self directed and an ability to take initiative
- Able to maintain a calm and collected disposition in high-stress situations
- Works well under pressure, while keeping a friendly demeanor and embraces teamwork
- Poses a fantastic memory and excellent listening skills
- Dependable and motivated
Additional Information
I have a passion for animals and a big heart for the overall welfare of them. I volunteered with Brother Wolf in Asheville, North Carolina from 2008-2010. While volunteering I was dedicated to finding homes for cats and dogs and the fostering of them. I also helped by working with the cat's in Pet Smart, trying to get them adopted through Brother Wolf and just spending quality time with them and loving on them.
Affiliations
I'm currently volunteering at Burke United Christian Ministries sorting and assembling food items for those in need, as well as interacting with the general public.
Timeline
Server
Bocelli's Italian Eatery
12.2021 - 05.2023
Office Manager
Bethel Colony Of Mercy
08.2020 - 12.2020
Assistant General Manager/Server/Bartender
French Meadow Bakery & Cafe
03.2015 - 03.2017
Associate of Arts -
Minneapolis Community And Technical College
Associate of Arts - Liberal Arts And General Studies
Asheville Buncombe Technical Community College
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