Brooke Sydow

I greet and take customers orders and maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

I am able to handle customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty. I am able to explain beverage preparation and offer samples to help customers choose ideal items.

I am able to develop and implement marketing strategies to generate new customers and increase sales and profit. I manage purchasing, sales, marketing and customer account operations efficiently. I prepare budgets with controls for ingredient stocking. I am able to develop and maintain strong relationships with customers, resulting in repeat business and referrals. I create content on social media for my products, and promote my business efficiently.

I was able to enhance customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace. I collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction. I ensured product freshness by implementing proper storage techniques and regularly rotating stock.

During the summer I contributed to memorable events by creating personalized experiences tailored to individual client needs. I managed time efficiently, ensuring punctual arrival and smooth execution of all scheduled activities. I was able to utilize creative problem-solving skills to adapt performances based on changing circumstances or unexpected challenges.

I would seat patrons based on guest preferences and seating availability. I completed daily side work and opening and closing duties without fail. I took initial drink orders and relayed information to wait or bar staff. I would bake pastries and desserts for customers to order.