Brooke Taylor
Mishawaka,IN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Quality Control Inspector
Primetime Sv
02.2024 - 10.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Investigated customer complaints to take necessary corrective actions.
Sales Associate
Men’s Wearhouse
07.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Sealer
NeXus RV
10.2021 - 12.2021
- Achieved consistent sealing quality by following standard operating procedures and guidelines.
- Resolved sealing issues promptly, minimizing downtime and maintaining productivity levels.
- Improved production efficiency through proper maintenance and calibration of sealing equipment.
- Reduced waste by reusing or recycling materials whenever possible during the sealing process.
- Streamlined processes for faster turnaround times, implementing best practices in seal application techniques.
Final Finisher
Wells Cargo, Llc
06.2021 - 09.2021
- Troubleshot issues arising during the finishing process, implementing effective solutions to maintain optimal product quality standards.
- Optimized workflow through effective time management and prioritization of tasks, ensuring projects were completed on schedule.
- Conducted regular maintenance checks on equipment to prevent unexpected downtime or delays during the production process.
- Increased productivity by effectively managing multiple tasks simultaneously while maintaining attention to detail.
- Maintained a safe work environment through consistent adherence to safety protocols and proper equipment handling.
- Consistently met deadlines with high-quality results by diligently following established procedures for final finishing tasks.
- Improved workflow efficiency by keeping the workspace clean, organized, and well-stocked with necessary supplies.
- Repaired damaged items using different chemicals and tools.
- Protected final finishes by applying lacquers and other sealants.
- Resolved sealing issues promptly, minimizing downtime and maintaining productivity levels.
- Achieved consistent sealing quality by following standard operating procedures and guidelines.
- Reduced waste by reusing or recycling materials whenever possible during the sealing process.
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
Customer Service Cashier
Murphy USA
05.2020 - 12.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Redeemed coupons to discount purchases.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
GED -
Adult Education
South Bend, IN07.2022
Skills
- Quality control
- Visual inspection
- Product inspection
- Visual inspections
- Attention to detail
- Critical thinking
- Documentation and recordkeeping
- Decision-making
Timeline
Quality Control Inspector
Primetime Sv
02.2024 - 10.2024
Sales Associate
Men’s Wearhouse
07.2022 - 02.2024
Sealer
NeXus RV
10.2021 - 12.2021
Final Finisher
Wells Cargo, Llc
06.2021 - 09.2021
Customer Service Cashier
Murphy USA
05.2020 - 12.2020
GED -
Adult Education
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