Brooke Terry
Livonia,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Livestock Manager
Imagine Center
09.2020 - Current
- Trained and supervised barn workers in animal care procedures, maintenance duties and safety precautions.
- Established team priorities, maintained schedules and monitored performance.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Performed repairs and preventive maintenance on equipment and property.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Maintained barn records and documentation.
- Consulted with horticultural experts to assess operational strengths and weaknesses and plan enhancements to meet changing demands.
Front Desk Receptionist
Mutual Property Management And Realty
08.2018 - 09.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and rental payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Waitstaff
Guernsey Farms Dairy
06.2011 - 05.2018
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Stevenson High School
Livonia, MIPsychology
Schoolcraft College
Livonia, MISkills
- Scheduling
- Staff Management
- Data Entry
- Time Management
- Workflow Analysis
Timeline
Livestock Manager
Imagine Center
09.2020 - Current
Front Desk Receptionist
Mutual Property Management And Realty
08.2018 - 09.2020
Waitstaff
Guernsey Farms Dairy
06.2011 - 05.2018
High School Diploma -
Stevenson High School
Psychology
Schoolcraft College