Brooke Thompson
Charlotte,NC
Summary
A Licensed Nursing Home Administrator with almost 2 years of experience working in a Skilled Nursing Facility, who is looking to change career paths. I am very passionate about the healthcare industry and love to make an inpact on people's lives. I am a hard working and driven individual who is not afraid of a challenge. I have faced many challenges in my career as a long term care Administrator. I am eager and willing to learn new things and improve as an individual and professional.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Medical Facilities Of America
Charlotte , NC
10.2024 - Current
- Conducted quality assurance activities to evaluate the effectiveness of care provided by staff members.
- Directed daily operations at 90 bed facility caring for a variety of individuals.
- Oversee daily operational activities such as admissions and discharges, dietary services, housekeeping, maintenance, social services, business office, Minimum Data Set, therapy, nursing, and activities.
- Improved staffing within the facility.
- Round daily to find areas of improvement within the facility.
- Implemented a new angel round process within the facility to improve customer service and find areas for improvement.
- Improved clinical documentation by 30%
- Revamped the facility orientation process by coordinating with Corporate, Human Resources, and the Staff Development Coordinator to develop a good process that would benefit the new hires coming to the facility.
- Seen improvement in daily operations from holding staff accountable to the policies and procedures of the company and federal regulations.
- Successfully met EBIDAR on a monthly basis every month in this position.
- Look over the monthly financials to see where improvements are needed and implement processes to decrease costs.
- Improved quality of care for residents in relation to decreasing falls per 1,000 patient days.
- Built relationships with residents, families, and staff.
- Hired multiple department heads.
- Decreased the monthly costs for transportation from roughly $35,000 a month to roughly $20,000 a month.
- Went through 3 surveys, one being the annual survey, receiving low level tags below the state average.
Assistant Administrator/ Interim Administrator
Albemarle Health and Rehabilitation Center
Charlottesville, VA
02.2024 - 05.2025
- Shadowed Vice President of Operations for 2 weeks at a 120 bed Skilled Nursing Facility.
- Managed the Dietary Department and assisted with solving problems within the department.
- Oversaw the day to day operations of the facility.
- Built relationships with residents, families and staff.
- Hired multiple department heads while overseeing the facility.
- Assisted in redoing the nursing schedule to benefit the facility.
- Bought in Agency to improve the staffing needs of the facility.
- Improved the culture within the facility by holding different events for staff.
- Came up with a plan to try to improve staffing within the facility and recruit in house direct care staff.
- Assisted with setting up networking events at the facility with local Assisted Living Facilities, Long Term Care Facilities, Home Health companies and Hopsice companies to network in the community.
- Went through a complaint survey while acting as the Interim Administrator.
- Looked over the monthly financials to see where improvements were needed and implemented processes to decrease costs.
- Improved Relias completion by 76%.
Assistant Administrator/ Interim Administrator
Cabarrus Health and Rehabilitation Center
Concord, NC
06.2024 - 10.2024
- Acted as the interim Administrator for a total of 5 weeks at a 120 bed Skilled Nursing Facility.
- Conducted day to day operations of the facility.
- Implemented different processes to improve efficiency, quality of care, and customer services within the facility.
- Assisted in the transition from the old company to Medical Facilities of America by implementing the company's policies and procedures/ systems into the facility, educated staff on the policies and procedures and was a resource for the staff in the facility.
- Worked closely with HR to improve processes within that department.
- Improved staffing within the facility.
- Worked closely with the Maintenance Department to help improve the look of the facility.
- Went through 3 complaint surveys.
- Improved Relias completion by 62%.
Assistant Administrator
Lake Manassas Health and Rehabilitation Center
Warrenton, VA
01.2024 - 02.2024
- Shadowed the Administrator of a 120 bed facility on the day to day operations of a Skilled Nursing Facility.
- Implemented Angel Rounds in the facility.
- Learned how to manage financials and control costs.
Assistant Administrator
Louisa Health and Rehabilitation Center
Louisa, VA
01.2024 - 01.2024
- Acted as an interim Administrator for 2 weeks for a 90 bed facility.
- Conducted the day to day operations at the facility.
- Managed a COVID-19 outbreak in which 90% of the facility was infected.
- Followed policies and procedures to managed COVID-19 outbreak.
Assistant Administrator
Fairfax Health and Rehabilitation
Fairfax, VA
05.2023 - 12.2023
- Shadowed multiple Administrators at a 200 bed facility to gain knowledge of the daily operations of Skilled Nursing facilities.
- Shadowed different departments within the facility.
- implemented different processes to improve quality of care and customer services within the facility.
- Worked with Central Supply to come up with a system on keeping inventory and managing supply rooms.
- Revamped corporate policies and procedures in the facility.
- Improved Relias percentage for the facility from 23% to 98%.
Education
Bachelor's Degree - Healthcare Administration
Radford University
Radford, VA05-2023
Skills
- Leadership
- Problem solving
- Communication
- Time management
- Adaptability
- Customer service
- Team work
- Active listening
- Conflict resolution
- Organization
- Networking
- Computer literacy
Certification
- Licensed Nursing Home Administrator in North Carolina- License #3379
- Licensed Nursing Home Administrator in Virginia- License #1701003445
References
References available upon request.
Timeline
Licensed Nursing Home Administrator
Medical Facilities Of America
10.2024 - Current
Assistant Administrator/ Interim Administrator
Cabarrus Health and Rehabilitation Center
06.2024 - 10.2024
Assistant Administrator/ Interim Administrator
Albemarle Health and Rehabilitation Center
02.2024 - 05.2025
Assistant Administrator
Lake Manassas Health and Rehabilitation Center
01.2024 - 02.2024
Assistant Administrator
Louisa Health and Rehabilitation Center
01.2024 - 01.2024
Assistant Administrator
Fairfax Health and Rehabilitation
05.2023 - 12.2023
Bachelor's Degree - Healthcare Administration
Radford University
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