Brooke Thornburgh
Holiday,FL
Summary
Dependable Practice Coordinator provides excellent project management and administrative support in Healthcare settings. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Goal-driven, well-versed in healthcare systems, managing tasks and providing excellent collaborative teamwork skills. Highly organized and hardworking, eager to learn, surpass goals and succeed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Practice Performance Coordinator
WellMed Medical Management - United Health Group
02.2022 - Current
- Create actionable quality initiative gap closure plans and timelines to address gaps in care.
- Demonstrate required goals of progression of quality gap closures by weekly reporting.
- Report on gap closure plan metrics including successes and opportunities for improvement.
- Record patients' medical history, vital statistics and additional information such as test results in electronic medical records as identified by outside medical records.
- Communicated with providers and other health care team members to maintain continuity of care and coordinate services.
- Identify and manage improvement opportunities by providing accurate quality metrics.
- Collaborate with administrative coordinators to ensure completion of quality care in Florida, Texas and surrounding regions.
- Collaborated with providers and interdisciplinary staff to maintain continuity of care and coordinate services.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed Medicare Quality and Accountability Care Organization within 80 clinics, sharing responsibilities for delivering high quality coordinated care to patients.
- Assisted in maintaining HIPAA compliance through proper handling, storage, and disposal of sensitive information.
Resource Pool Medical Assistant
Baycare Medical Group
10.2020 - 02.2022
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Patient Support Nursing Apprentice/Baycare Health
Mease Countryside Hospital
10.2017 - 07.2021
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Assisted doctors with preparation of medical equipment for smooth and efficient surgeries.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
Podiatric Medical Assistant- Office Manager
Foot And Ankle Specialist
10.2018 - 10.2020
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assisted with regulatory issues such as compliance.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Emergency Room Registrar
BayCare Medical Group
10.2016 - 07.2017
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
Recreational Leader
City Of Largo
06.2013 - 10.2016
- Planned and created schedules for before and after school care programs at Mildred Helms Elementary School and Southwest Recreation Complex and camp programs
- Lead staff management overseeing 275 children at Kid City Summer Camp
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
Education
NRCMA Medical Assistant
2018
Early Childhood Education
Pinellas Technical College
2014
Skills
- Clinical Quality Improvement, Clinical Data Collection
- Multidisciplinary and Interdisciplinary Team Collaboration
- Customer Service Management
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Operations Management
- Patient Confidentiality
- Clinical Quality Program Standards
- Process Improvement
- EHR and EMR Systems
- In-Depth Healthcare Knowledge
- Collaborative team approach
Certification
NRCMA- Medical Assistant
Timeline
Clinical Practice Performance Coordinator
WellMed Medical Management - United Health Group
02.2022 - Current
Resource Pool Medical Assistant
Baycare Medical Group
10.2020 - 02.2022
Podiatric Medical Assistant- Office Manager
Foot And Ankle Specialist
10.2018 - 10.2020
Patient Support Nursing Apprentice/Baycare Health
Mease Countryside Hospital
10.2017 - 07.2021
Emergency Room Registrar
BayCare Medical Group
10.2016 - 07.2017
Recreational Leader
City Of Largo
06.2013 - 10.2016
NRCMA Medical Assistant
Early Childhood Education
Pinellas Technical College
NRCMA- Medical Assistant
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