Brooke Thurman
Cincinnati,OH
Summary
Motivated Dining Room Manager with 8 years of experience in Food Service industry. Successful at leadership and multitasking with outstanding eye for detail and extensive knowledge of streamlining dining room functions. Committed to professional aesthetics and top-of-the-line customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dining Room Manager
Mallard Cove Senior Living
2022.08 - Current
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Led planning, set up and takedown for special events.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
Server and Hostess
Bob Evans Restaurant
2018.06 - 2022.05
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Outback Steakhouse
2018.08 - 2019.05
- Served food and beverages promptly with focused attention to customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Front Desk Receptionist
Dave & Buster's
2015.11 - 2016.10
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations and events
- Point of contact for all operations in the building
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific attractions.
Education
Certificate of Completion - Early Childhood Education
Scarlet Oaks CDC
Cincinnati, OH06.2011
High School Diploma -
Princeton High School
Cincinnati, OH05.2011
Skills
- Customer Service
- Housekeeping
- Leadership Trained
- Work Scheduling
- Payment Processing Understanding
- Conflict Mediation
- Inventory Control
- Upselling techniques
- Food safety knowledge
- Staff training
- Cash handling
- Team management
- Sanitation standards
Certification
- ServSafe Manager Certified
- Certificate #23827592
- Date of Expiration 4/10/2028
Timeline
Dining Room Manager
Mallard Cove Senior Living
2022.08 - Current
Server
Outback Steakhouse
2018.08 - 2019.05
Server and Hostess
Bob Evans Restaurant
2018.06 - 2022.05
Front Desk Receptionist
Dave & Buster's
2015.11 - 2016.10
Certificate of Completion - Early Childhood Education
Scarlet Oaks CDC
High School Diploma -
Princeton High School
- ServSafe Manager Certified
- Certificate #23827592
- Date of Expiration 4/10/2028
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