Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brooke Thurston

Lake Stevens,WA

Summary

Professional with experience in managing client accounts through organized data management and effective communication. Demonstrated ability to coordinate payment processes and improve productivity within teams by analyzing account data and identifying risks. Skilled in utilizing various Microsoft applications for scheduling, data analysis, and maintaining accurate records while adhering to confidentiality regulations. Proven track record of executing administrative tasks efficiently, ensuring clarity in communication between clients and colleagues.

Overview

8
8
years of professional experience

Work History

Credit and Collections Specialist

Gartner, Inc.
Fort Myers, FL
10.2023 - Current
  • Maintain all assigned client accounts via organized excel spreadsheet.
  • Communicate efficiently with sales teams and their clients to organize payments, payment plans, or any necessary details to assist with payment processing.
  • Communication on Microsoft outlook, Microsoft teams, and via phone daily with clients and colleagues in an efficient and professional manner.
  • Look for ways to continuously improve productivity daily for not only myself, but my colleagues as well.
  • Execute monthly calls with sales teams in order to analyze account user data, identify risk accounts, and take down business accordingly.
  • Developed strategies for improving cash flow through effective collections management.

Patient Service Representative

Riverchase Dermatology and Cosmetic Surgery
Fort Myers, FL
09.2021 - 10.2023
  • Scheduling patient appointments and making reminder calls.
  • Obtaining and verifying patients' addresses, contact details, insurance information, and medical history.
  • Coordinated communication between patients and medical staff to ensure clarity.

  • Performed administrative duties such as filing, faxing, photocopying.
  • Maintained patient records in electronic health record systems accurately.
  • Adhered to HIPAA regulations when handling confidential patient information.

Correctional Officer 2

Washington State Department of Corrections
Monroe, WA
10.2017 - 09.2021
  • Maintain safety and security inside the prison, serve as a pro-social role model for adult inmates by modeling appropriate behavior.

  • Supervised inmate activities to ensure compliance with facility regulations.
  • Conducted security checks and inspections throughout the correctional facility.
  • Managed inmate intake and release processes with attention to protocols.
  • Collaborated with staff to develop and implement safety plans for emergencies.
  • Detected potential threats and quickly defused conflicts.

Education

High school diploma -

Snohomish High School
Snohomish, WA
01.2012

Skills

  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft SharePoint
  • Data analysis
  • Schedule planning
  • Time management skills
  • Adaptability
  • De-escalation tactics

References

  • Ashawna Wilson, Riverchase Dermatology, (239) 634-8265, Ashawna_w@yahoo.com
  • Allison Costello, Sr., Credit & Collections, Gartner Inc., (239) 822-4492, allison.leone@gartner.com
  • Brandon Baxter, Manager, Credit & Collections, Gartner Inc., (239) 297-6833, Brandon.baxter@gartner.com

Timeline

Credit and Collections Specialist

Gartner, Inc.
10.2023 - Current

Patient Service Representative

Riverchase Dermatology and Cosmetic Surgery
09.2021 - 10.2023

Correctional Officer 2

Washington State Department of Corrections
10.2017 - 09.2021

High school diploma -

Snohomish High School

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