Brooke Tkalcevic
Paw Paw,MI
Summary
Proudly offers background in evaluating tasks to promote continuous improvement. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Offers team holistic view of workplace and helps negotiate conflicting priorities within and between teams. Motivated and enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Research Technician
Charles River Laboratories
Mattawan, MI
09.2022 - Current
- Developed and maintained laboratory protocols for performing experiments.
- Conducted data analysis to evaluate test results and identify trends.
- Prepared samples for analysis, including sample filtration, centrifugation, and dilution.
- Maintained records of research activities such as experimental notes, data logs, and other documents.
- Provided support for the development of new methods or processes related to research projects.
- Assisted with the design of experiments using appropriate procedures and controls to ensure accurate results.
- Implemented quality control measures throughout experimental process by verifying accuracy of data collection.
- Troubleshot technical issues that arose during course of experiments.
- Collected data and performed laboratory experiments using standards and protocols.
- Used Provantis to make edits and updates to computer entries in database.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
Baker/Shift Lead
Baker, Crumbl Cookies
Kalamazoo, MI
02.2022 - Current
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Completed opening and closing duties to facilitate business operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Upheld company standards and compliance requirements for operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Paraprofessional
Paw Paw Public Schools
Paw Paw, MI
09.2021 - 02.2022
- Supervising middle schoolers throughout lunch times, along with office duties.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Utilized various instructional approaches to increase student participation and assess learning styles.
- Planned and led activities to develop students' physical, emotional and social growth.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Organized student performance and enrichment activities to facilitate learning.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Applied positive reinforcement to redirect negative behaviors.
- Attended in-services, workshops and seminars.
- Supported teachers by preparing wall charts and hand-outs.
Planogram Specialist
Menards
Kalamazoo, MI
11.2020 - 08.2021
- In charge of making sure planograms are up to date throughout the store, along with other task of stocking, filling and counting inventory.
- Defined team directions and provided guidance to members.
- Exercised critical thinking and problem-solving skills in urgent situations.
- Balanced competing priorities through deliberate project and time management practices.
- Assisted with roll-out and deployment of new product features and installations to facilitate growth.
- Participated in ongoing training and compliance activities.
- Interacted with customers via telephone and e-mail.
- Managed and resolved incidents according to service agreements.
Hairstylist
Eve SalonSpa
04.2016 - 09.2019
- I am a licensed hair stylist and nail technician providing professional services for my clientele
- I have been doing hair and nails for almost 6 years.
- Colored, cut and installed extensions according to style photos and client specifications.
- Recommended hair styles to compliment clients' facial features and coloring.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Mentored new staff to enhance personal growth and increase productivity.
- Drove retail sales through salon product and service promotion, making specific client recommendations.
- Responded to customer inquiries by phone, email and in person.
- Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
Retail Sales Associate
Walgreens
Three Rivers, MI
04.2014 - 04.2017
- Retail sales associate working for Walgreens
- I did many job titles, including cashier, stocking, photo lab, beauty advisor, and retail ordering
- I have many skills from money handling to ordering, working with technology, and knowing how to stock shelves.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stayed up to date on store promotions, payment policies and security practices.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education
Certificate - Cosmetology Education
Empire Beauty School
Kalamazoo, MI03.2016
High School Diploma -
Factoryville Christian School
Athens, MI05.2015
Skills
- Retail
- Money Handling (5 years)
- Teamwork
- Retail Sales
- Front Desk
- Assistant Manager Experience
- Organizational Skills
- Customer support
- Verbal Communication — Highly Proficient
- Speaking clearly, correctly, and concisely
- Organizational Skills — Highly Proficient
- Arranging and managing information or materials using a set of rules
- Supervisory Skills: Directing Others — Expert
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Responding to customer situations with sensitivity
- Tendency to be dependable and come to work
- Social Media Engagement Worker — Expert
- Measures a candidate's ability to create content, communicate online, and build a brand's reputation
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Role Modeling
- Staff Development
- Conflict Resolution
- Diplomatic and Fair
- Guest Service
- Client Support
- Positive Attitude
- Problem-Solving
- Professional Appearance
- Customer Service Management
- Inventory Counts
- Verbal and Written Communication
- Issue Resolution
Timeline
Research Technician
Charles River Laboratories
09.2022 - Current
Baker/Shift Lead
Baker, Crumbl Cookies
02.2022 - Current
Paraprofessional
Paw Paw Public Schools
09.2021 - 02.2022
Planogram Specialist
Menards
11.2020 - 08.2021
Hairstylist
Eve SalonSpa
04.2016 - 09.2019
Retail Sales Associate
Walgreens
04.2014 - 04.2017
Certificate - Cosmetology Education
Empire Beauty School
High School Diploma -
Factoryville Christian School
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