Brooke Townsend
Torrington,CT
Summary
Versatile and dynamic, adept at managing front-office duties and supporting construction projects, as demonstrated at Townsend Remodeling LLC. Excelled in document management and showcased exceptional organizational skills. Proven track record of enhancing customer service and streamlining operational efficiency, contributing significantly to workplace productivity without compromising service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Desk Assistant and Helped on Job Sites
Townsend Remodeling LLC
09.2023 - 01.2025
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
Waitress and Bartender
Center City Tavern
06.2019 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Laborer Worker
Townsend Construction LLC
07.2018 - 05.2020
- Improved worksite efficiency by consistently maintaining a clean and organized work area.
- Assisted carpenters and other tradespeople in construction, installation and repair of buildings and loaded, transported and unloaded materials, tools and supplies.
- Organized materials, tools, and equipment to supply team members.
- Prepared job sites by removing debris and setting up materials and tools.
- Worked alongside team to accomplish work goals according to schedule.
- Used variety of hand and power tools to complete tasks.
- Mixed and poured concrete for variety of projects.
- Installed drywall, siding and other structural components.
- Helped with door and window installations.
- Worked on sites, installing roofs and other exterior components.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2024
Skills
- Document management
- Lobby housekeeping
- Meeting scheduling
- Call reception
- Strong organization
- Reception duties
- Billing and invoicing
- Scheduling appointments
Certification
- CPR/AED Certification
- Bloodborne Pathogens Training Certificate
- Certified Phlebotomy Technician (CPT)
- First Aid Certification
- Connecticut Driver's License
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
Timeline
Desk Assistant and Helped on Job Sites
Townsend Remodeling LLC
09.2023 - 01.2025
Waitress and Bartender
Center City Tavern
06.2019 - 11.2022
Laborer Worker
Townsend Construction LLC
07.2018 - 05.2020
- CPR/AED Certification
- Bloodborne Pathogens Training Certificate
- Certified Phlebotomy Technician (CPT)
- First Aid Certification
- Connecticut Driver's License
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
High School Diploma -
Penn Foster Career School
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