Brooke Townsend
Gainesville,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service at Applebee's Neighborhood Grill & Bar. Proven ability to enhance guest relations and boost team collaboration. Skilled in order accuracy and multitasking, consistently delivering exceptional dining experiences while training new staff to uphold high standards.
Overview
3
3
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
Gainesville, FL
04.2024 - 05.2025
- Trained new employees on restaurant procedures and plating techniques.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Informed customers of daily specials and signature menu items.
Shift Manager
Papa John's Pizza
Gainesville, Florida
08.2023 - 01.2024
- Resolved conflicts between employees or customers in a professional manner.
- Observed and monitored utilization of equipment.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Analyzed sales data to identify trends and areas for improvement.
- Responded quickly and effectively to emergency situations as they arose.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Host
Manny's Chophouse
Winter Haven, FL
04.2022 - 02.2023
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
Associate of Science - Criminal Justice
Santa Fe College
Gainesville, FL05-2027
Skills
- Customer service
- Regulatory compliance
- Team collaboration
- Calm demeanor
- Guest relations management
- Front-of-house display creation
- Guest engagement
- Multitasking and organization
- Menu item recommendation
- Exceptional customer service
- Team member support
- Suggestive selling
- High volume dining
- Order accuracy
- Memory retention
- Point of sale (POS) system operations
References
References available upon request.
Timeline
Server
Applebee's Neighborhood Grill & Bar
04.2024 - 05.2025
Shift Manager
Papa John's Pizza
08.2023 - 01.2024
Host
Manny's Chophouse
04.2022 - 02.2023
Associate of Science - Criminal Justice
Santa Fe College
Similar Profiles
Morgan GardnerMorgan Gardner
Server at Applebee's Neighborhood Grill & BarServer at Applebee's Neighborhood Grill & Bar
Josue SanchezJosue Sanchez
Server/Bartender at Applebee's Neighborhood Grill & BarServer/Bartender at Applebee's Neighborhood Grill & Bar
Henry GhiraldiHenry Ghiraldi
Assistant Manager/FOH Manager at Applebee's Neighborhood Grill & BarAssistant Manager/FOH Manager at Applebee's Neighborhood Grill & Bar
John McNultyJohn McNulty
Community Assistant at Article Student LivingCommunity Assistant at Article Student Living
Maria TaylorMaria Taylor
Radiologic Technologist at UF Health Shands HospitalRadiologic Technologist at UF Health Shands Hospital