Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brooke Townsend

Brooke Townsend

Stuart

Summary

Recognized for strong leadership, strategic organization, and the ability to prioritize effectively in fast-paced environments. Known for exceptional communication, creative outreach, and a deep commitment to client satisfaction. Highly motivated with a strong, reliable network within the community.

Overview

11
11
years of professional experience

Work History

Administrator & Director of Sales

Safe Homecare
01.2023 - 01.2025
  • Played a key role in launching the Stuart franchise, helping build foundational operations, systems, and sales strategies.
  • Achieved record-breaking revenue in the company’s first year of operation.
  • Earned national recognition with a “Franchise of the Year” award for outstanding performance.
  • Developed and implemented marketing and outreach initiatives, resulting in rapid client growth.
  • Managed administrative functions including scheduling, client onboarding, and caregiver coordination.
  • Built relationships with hospitals, ALFs, and physicians to drive referrals and long-term partnerships.
  • Contributed to establishing the company’s reputation for quality and reliability in private care services.

Client Relations Specialist

Anchor Home Health
04.2017 - 01.2023
  • Directed activities across Palm Beach County, Martin County, and St. Lucie County.
  • Cultivated and preserved fresh business relationships.
  • Exceeded monthly goals through the development of a dependable referral base.
  • Allocated new territory after demonstrating success.
  • Arranged events to enhance professional relationships.
  • Pinpointed improvements in operations to elevate customer satisfaction.
  • Engaged with diverse healthcare environments including hospitals, SNFs, ALFs, and independent living facilities.
  • Fostered reliable partnerships with healthcare providers and team members through frequent office interactions.
  • Marketed cross functionally with colleagues from other healthcare entities to build partnerships and establish a network of resources and referrals
  • Leveraged interpersonal abilities to boost sales outcomes.
  • Continually improved and maintained the company's reputation

Group Sales Manager

Barton Associates
03.2014 - 04.2017
  • Promoted to sales manager- July, 2015
  • Billed 1.5 million dollar in sales
  • Successfully established clientele among key business executives, CEO's, VP's, CMO's, and head corporate leaders
  • Proven success in initiating, promoting, and maintaining strong interpersonal relations
  • Tactically converting cold-calls into profitable sales
  • Strong negotiating skills
  • Team leadership, coaching, and mentoring skills

Intern

Jupiter Medical Center
04.2014 - 08.2014
  • Assisted in cardiopulmonary patients among inpatient and outpatient settings
  • Screened and evaluated patients pre- and post-rehabilitation
  • Instructed large-scale exercise classes for outpatient rehabilitation patients
  • Developed customized exercise plans to target unique medical conditions
  • Implemented ideas to effect positive health changes which have been adopted corporate-wise by Jupiter Medical Center staff
  • Organized relevant content and marketing material for Jupiter Medical staff to present at health fairs
  • Wrote and suggested nutritional plans for cardiac patients to experience healthier lifestyles
  • Conducted bio-metric screening for Jupiter Medical staff for insurance purposes
  • Assisted in pool therapy using water aerobics for patients with Parkinson's disease once a week
  • Monitored blood pressure and vital signs as well as medication precautions during exercise

Education

Bachelor of Science - Education

Florida Atlantic University
Boca Raton
08.2014

Skills

  • Referral generation & relationship building
  • Territory development & outreach
  • Sales strategy & quota achievement
  • Cold-calling conversion & negotiation
  • Award-winning sales performance
  • Cross-functional collaboration
  • Public speaking & presentation skills
  • Community networking
  • Marketing campaign coordination
  • Professional and compassionate client interaction
  • Personal care coordination
  • Understanding of elder care needs
  • Familiarity with SNFs, ALFs, ILFs
  • Patient advocacy & service planning
  • Compliance with healthcare regulations
  • Team management & caregiver scheduling
  • Office administration & operations
  • Staff onboarding & training
  • Strategic planning & service growth
  • Event & community engagement organization

Timeline

Administrator & Director of Sales

Safe Homecare
01.2023 - 01.2025

Client Relations Specialist

Anchor Home Health
04.2017 - 01.2023

Intern

Jupiter Medical Center
04.2014 - 08.2014

Group Sales Manager

Barton Associates
03.2014 - 04.2017

Bachelor of Science - Education

Florida Atlantic University

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