Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Custom
Timeline
Generic

Brooke Tscheiner

Fort Myers,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Speedway
12.2023 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Stocked and organized shelves.
  • Maintained strict control over food handling procedures including timely preparation and oversight of expiration dates for perishable items.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.

Haunt Actor

Kings Island + Terrortown
09.2021 - 11.2023
  • Attended workshops and training sessions to improve performance skills and stay current on industry trends and best practices.
  • Received consistent positive feedback from guests for exceptional performance and authenticity in character portrayal.
  • Assisted in set design and prop placement, contributing to a visually immersive environment for guests.
  • Participated in costume fittings, ensuring proper fit and function for optimal performance capabilities.
  • Maintained high energy levels throughout long hours of performing, ensuring a consistent quality of experience for all guests.
  • Adapted quickly to changes in script or scene direction while maintaining character consistency throughout the scene.
  • Enhanced guest experience by delivering engaging and realistic performances as various characters.
  • Consistently arrived on time and prepared for all scheduled performances, demonstrating professionalism and dedication to the role.
  • Provided support to fellow haunt actors through constructive feedback and encouragement, fostering a positive work atmosphere.
  • Contributed ideas for new characters, scenes, and scares during brainstorming sessions with the production team.
  • Communicated clearly with fellow cast members both onstage and offstage to coordinate cohesive performances that maximized fear factor for guests.
  • Improvised character presentation and conversations with guests to provide immersive experience.
  • Researched character types and delivered appropriate voice, gesture and physical presentation.
  • Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.

Customer Service Associate

Walgreens
10.2022 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Responded proactively and positively to rapid change.
  • Ensured shelves were consistently replenished with products.
  • Maintained cleanliness and sanitation of bathroom facilities and common areas, while also managing waste disposal.
  • Updated expired tags and implemented fresh tags.
  • Managed timely and effective replacement of damaged or missing products.
  • Managed and organized inventory and backstock efficiently

Education

High School Diploma -

West Clermont High School
4101 Bach Buxton Rd, Batavia, OH, 45103
05.2024

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Complex Problem-Solving
  • Multitasking Abilities
  • Flexible and Adaptable
  • Critical Thinking
  • Calm Under Pressure
  • Verbal Communication
  • Organization and Time Management

Accomplishments

  • While volunteering at the animal shelter, I managed to socialize with a cat enough until it became friendly, said hello, and was ready to adopt.

Certification

  • [CPR Certification] [American Safety & Health Institute] [12/07/2023 to 12/07/2025]

Custom

I volunteered at the animal shelter at least 3 times a week while I was working part time and going to high school. My free time was sent socializing with the cats at the League for Animal Welfare, and my dream job would include anything involving animals.

Timeline

Customer Service Associate

Speedway
12.2023 - 07.2024

Customer Service Associate

Walgreens
10.2022 - 07.2023

Haunt Actor

Kings Island + Terrortown
09.2021 - 11.2023

High School Diploma -

West Clermont High School

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Brooke Tscheiner