Brooke Underwood
Key West,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Head Waitress
Boathouse Bar & Grill
2015.02 - Current
- Supervised server staff and simultaneously served personal section of tables.
- Maintained clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Implemented systems for tracking reservations and managing waitlist effectively during busy periods.
- Promoted positive work environment by addressing conflicts among team members promptly and professionally.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for a high volume restaurant with social relevancy and intentionality.
Scuba Diving Instructor
University Of Hawaii Hilo
2016.08 - 2018.02
- Enhanced student diving skills by developing personalized training programs and providing individualized feedback.
- Provided valuable insight into local dive sites by conducting thorough research on natural features, currents, visibility conditions, and marine life habitats.
- Evaluated student performance during practical skills assessments to determine readiness for certification exams or advanced coursework.
- Assisted in marketing efforts for the dive center by participating in trade shows, networking events, and social media campaigns.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Prepared detailed documents and reports in adherence administrative processes.
- Organized successful group dive trips, handling logistics such as travel arrangements, accommodation bookings, and activity scheduling.
Education
Diving Business And Technology -
Florida Keys Community College
Key West, FLUniversity of Hawaii At Hilo
Hilo, HISkills
- Customer Service
- Cash Handling
- Exceptional communication
- Team Management
- Conflict Resolution
- High Energy and Stamina
- Point of sale operation
- Professional telephone demeanor
Languages
Spanish
Limited Working
Timeline
Scuba Diving Instructor
University Of Hawaii Hilo
2016.08 - 2018.02
Head Waitress
Boathouse Bar & Grill
2015.02 - Current
Diving Business And Technology -
Florida Keys Community College
University of Hawaii At Hilo
Similar Profiles
Sabrina SellersSabrina Sellers
Hostess at The Boathouse Bar & GrillHostess at The Boathouse Bar & Grill
Juliana Amador PonceJuliana Amador Ponce
Jr. Sous Chef at Earls Kitchen + BarJr. Sous Chef at Earls Kitchen + Bar
Molly RudeMolly Rude
Restaurant Hostess at Boathouse Bar and GrillRestaurant Hostess at Boathouse Bar and Grill