Brooke Unger
Baldwinsville,NY
Summary
Professional Secretary with 2.5 years of experience managing daily administrative support tasks and operations in medical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Temp-HPSC1-Clin Pathology Molecular Diagnostics
SUNY Upstate Medical University
06.2023 - Current
- Ensured accurate and timely reporting of molecular pathology results from send outs by saving them to a drive, Epic, and drafting them in CoPath.
- Accessioned specimens without compromising accuracy or quality standards.
- Promptly addressed any discrepancies or issues with specimen labeling or test requisitions.
- Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Established and maintained effective communication with staff and physicians to promote high quality patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Managed pre-certifications, submitted authorizations and verified insurance coverage.
- Verified patient's insurance eligibility and benefits coverage.
- Organized paperwork such as folders and reports for office and patient needs.
- Maintained a well-organized work environment by utilizing effective storage and tracking systems for specimens.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, reliability, and adaptability under pressure.
- Completed clerical tasks such as filing, copying, faxing and distributing mail.
Secretary
TheraDynamics
11.2021 - 06.2022
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained electronic filing systems and categorized documents.
- Created and updated records and files to maintain document compliance.
- Composed inter-office correspondence and provided product and service information to customers.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided onboarding and training for new support staff.
Medical Secretary
WellNow Urgent Care
02.2021 - 10.2021
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
- Coordinated customer service, patient scheduling and billing.
- Maintained current and accurate medical records for patients.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Organized paperwork such as charts and reports for office and patient needs.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Completed and filed financial documentation for accounting purposes.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Kept detailed records of office inventories and placed $1500 orders for more supplies.
- Collaborated with assistants and NP doctors to prepare and set up rooms with adequate supplies and equipment.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
Hostess
The Retreat
06.2018 - 02.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Used cash registers and credit card machines to cash out customers.
- Assisted managers with quickly resolving service- and food-related issues.
Education
High School Diploma -
Charles W Baker High School
Baldwinsville, NY06.2020
Skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Equipment sterilization
- Data tracking
- Verbal and written communication
- Meeting support
- Office administration
- HIPAA guideline compliance
- Managing purchasing activities
- Keyboarding skills
- Report writing
- Supply ordering
- Digital File Management
- Inter-office communications
- Business correspondence
- Microsoft excel report generation
- CPR and first aid training completion
- Regulatory Compliance Knowledge
- Laboratory Information Systems
- Epic Systems
- Laboratory safety protocols
- Hazardous Material Handling
Accomplishments
- Supervised team of 30 staff members.
- Achieved exhibition of excellence by completing a project with accuracy and efficiency.
- Achieved company recognition by introducing slideshow presentations for new hire/training tasks.
Certification
- CPR Training - 2021
- First aid Training - 2021
Timeline
Temp-HPSC1-Clin Pathology Molecular Diagnostics
SUNY Upstate Medical University
06.2023 - Current
Secretary
TheraDynamics
11.2021 - 06.2022
Medical Secretary
WellNow Urgent Care
02.2021 - 10.2021
Hostess
The Retreat
06.2018 - 02.2020
High School Diploma -
Charles W Baker High School
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