Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Brooke Valdivieso

Hollywood

Summary

Care Coordinator with over 7 years of experience with managing administrative operations and patient coordination. Utilizes organizational skills and attention to detail to ensure efficient practice management. Knowledge of healthcare protocols and team collaboration for seamless workflow. Skilled in Microsoft 365, medical billing, and insurance verification, with a proven track record of streamlining processes to ensure compliance and operational excellence. Passionate about leveraging detail-oriented management to drive strategic improvements and support facility goals.


Overview

8
8
years of professional experience

Work History

Practice Coordinator

TeamHealth
02.2024 - Current
  • Facilitate seamless communication with TeamHealth supervisors, ensuring HIPAA compliance.
  • Coordinate clinical documentation, achieving timely completion and physician compliance.
  • Organize monthly meetings and prepare agendas, contributing to effective team collaboration.
  • Maintain professional standards, supporting facility goals and operational excellence.
  • Fostered a positive team environment by mentoring staff and encouraging professional development, strengthening team cohesion.
  • Streamlined patient data workflows, enhancing billing accuracy and reducing processing times, leading to improved revenue cycle efficiency.
  • Provided exceptional customer service through active listening techniques, empathic communication methods.
  • Maintained a clean, organized, and welcoming office environment for staff members alike.
  • Ordered all office supplies and kept check on inventory levels.
  • Managed daily practice operations to optimize patient records management and billing functions.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Communicated with patients, ensuring that medical information was kept private.

DME Care Coordinator

1st Choice DME
04.2023 - 12.2023
  • Coordinated with insurance carriers and adjusters, ensuring timely claims processing that enhanced patient care delivery.
  • Streamlined EMR data entry processes, leading to substantial improvements in documentation accuracy and retrieval speed.
  • Negotiated pricing with networks, achieving favorable terms that optimized resource allocation for patient care.
  • Communicated effectively with vendors to ensure timely DME deliveries, fostering strong partnerships and reliable service.
  • Provided ongoing support to patients and families, ensuring clear understanding of DME options and enhancing overall care experience.
  • Verified claim eligibility and compensability, ensuring compliance and reducing claim denials, which enhanced revenue flow.

DME Funding Specialist

National Seating & Mobility
03.2021 - 04.2023
  • Coordinated DME appointments and consultations, enhancing patient care efficiency.
  • Secured authorizations from diverse payers, improving approval rates and reducing denials.
  • Collaborated with therapists for patient evaluations, ensuring seamless communication.
  • Managed billing and payments via Paytrace, maintaining financial accuracy and compliance.
  • Facilitated patient interactions with empathy, strengthening client relationships.

DME Customer Care Coordinator

Numotion
12.2019 - 03.2021
  • Scheduled DME deliveries, enhancing efficiency and reducing wait times.
  • Communicated with patients and providers, ensuring seamless coordination.
  • Implemented delivery planning tool, optimizing scheduling processes.
  • Adhered to HIPAA regulations, maintaining patient confidentiality.
  • Coordinated order tracking with manufacturers, improving inventory management.

Patient Care / Surgical Manager

CitiMed Group LLC
01.2018 - 12.2019
  • Managed quality assurance, ensuring compliance and patient safety across three clinics.
  • Oversaw billing and regulatory compliance, improving accuracy and efficiency.
  • Enhanced patient flow and satisfaction by streamlining intake processes.
  • Led training sessions, boosting staff performance and morale.
  • Analyzed feedback to improve services, increasing patient retention.

Education

Medical Assistant Diploma -

Concorde Career Institute
Miramar, FL
04.2019

Skills

  • DME Management
  • ICD-10
  • CPT Coding
  • EMR Systems
  • Insurance Verification
  • HIPAA
  • Medical Billing
  • Microsoft 365
  • Quality Management
  • Risk Management
  • Medical Records
  • Administrative Support
  • Healthcare Compliance
  • HIPAA compliance
  • Office administration
  • Patient scheduling
  • Insurance verification
  • Electronic health records
  • Supplies ordering

Languages

English (Native)
Spanish (Native)

Additional Information

U.S. Navy Veteran - Honorably Discharged, 2009

Timeline

Practice Coordinator

TeamHealth
02.2024 - Current

DME Care Coordinator

1st Choice DME
04.2023 - 12.2023

DME Funding Specialist

National Seating & Mobility
03.2021 - 04.2023

DME Customer Care Coordinator

Numotion
12.2019 - 03.2021

Patient Care / Surgical Manager

CitiMed Group LLC
01.2018 - 12.2019

Medical Assistant Diploma -

Concorde Career Institute

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