Brooke Vanore
115 E 116th St. Apt. 1B,NY
Summary
Dynamic professional with extensive experience in customer service and problem-solving, honed as a Theater Manager at Film Forum. Excelled in event management and patron relationships, significantly enhancing guest satisfaction. Demonstrated a strong artistic vision and efficient operation of daily tasks, leveraging knowledge of repertory films to elevate the customer experience.
Overview
7
7
years of professional experience
Work History
Theater Manager/Front of House Employee
Film Forum
209 W Houston St. New York, NY 10014
08.2021 - Current
- As theater manager I oversee daily operations, ensuring smooth functioning of the theater and customer satisfaction. I assist theater employees with their work, communicating with front of house staff, administrative employees, and projectionists so that all needs are met and tasks are handled efficiently. Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service. For theater events I am responsible for greeting guest speakers and preparing the space for intros/Q&A's, often introducing the film myself. I perform all opening and closing responsibilities, including prepping the theater for business in the morning and closing at night (counting cash drawers, running daily reports, shutting down).
- As a front of house employee I engage directly with patrons, ensuring an enjoyable experience for all guests. I work in the box office, managing ticket sales processes, ensuring accurate financial reporting and handling membership needs. As an usher, I guide guests to the correct theater, call the projectionist to start the film, and clean the theaters after films. At the concession stand I prepare food and drinks, uphold a sanitary space up to food safety standards, and thoroughly clean at the end of the night.
Operations Assistant
Silver Mirror
New York, NY
03.2021 - 06.2021
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Prepared and delivered operational performance reports to inform management.
Server/Restaurant Hostess
Dimitri's Intl Grille
Catonsville, MD
07.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Film And Video Production
Temple University
Philadelphia, PABachelor of Arts - English Literature
Hunter College
New York, NY12.2024
Skills
- Knowledge of repertory films and new releases
- Box Office Operations
- Health and safety
- Artistic vision
- Scheduling Management
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving abilities
Publications
- Introduction to Film Forum Confidential January 2024 Newsletter
- Piece in Cashiers Du Cinema Vol. 1, an independent publication for New York City movie theater employees
Timeline
Theater Manager/Front of House Employee
Film Forum
08.2021 - Current
Operations Assistant
Silver Mirror
03.2021 - 06.2021
Server/Restaurant Hostess
Dimitri's Intl Grille
07.2017 - 03.2020
No Degree - Film And Video Production
Temple University
Bachelor of Arts - English Literature
Hunter College