Summary
Overview
Work History
Education
Skills
Accomplishments
Completed Area Manager Training Program with DXL.
Timeline
Hi, I’m

Brooke Vargas

Puyallup,WA

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

15
years of professional experience

Work History

Men's Wearhouse

Store Manager
06.2020 - 01.2024

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.

Destination XL Group

Regional Store Manager
09.2016 - 10.2020

Job overview

  • Mentored and led up to 19 stores and sales teams in 7 states, brought in annual revenues up to $25M for the DXL organization.
  • Facilitated, consulted, and coached service model behaviors. This led to improved guest experiences, created loyalty to the brand, increased KPI’s, and increased sales.
  • Guest service champion, experience problem solving to improve guest satisfaction. Experienced with the Medalia customer service feedback platform.
  • Evaluating associates, identifying strengths, opportunities, and creating improvement plans.
  • Implemented staff training programs to enhance customer service skills, improving overall customer satisfaction.
  • Led district meetings with fellow store managers to share best practices, successes, challenges faced within their regions.
  • Established a culture of accountability among employees by setting clear expectations and monitoring individual performance metrics.
  • Conducted regular store audits to maintain high standards of cleanliness, organization, and safety compliance.
  • Launched successful loyalty programs that increased repeat business and boosted overall sales revenue.
  • Resolved escalated customer complaints promptly, maintaining a positive brand reputation within the community.
  • Mentored junior managers on leadership techniques, providing guidance during their career progression.
  • Recruited top talent for store management roles, fostering professional development opportunities within the company.
  • Enhanced visual merchandising to create an appealing shopping experience, driving foot traffic into stores.

Destination XL Group

Store Manager
08.2008 - 09.2016

Job overview

  • Increased profits and beat comp sales for 6 consecutive years. Grew annual store sales from $750,000-$2M. Trained brand service model behaviors.
  • Sourced, hired, and retained top talent.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Facilitated all training, performance evaluations, and created coaching plans for associate development.
  • Generated repeat business and improved brand loyalty through our customer reward programs.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

Franklin Pierce High School
Tacoma, WA

High School Diploma

Skills

  • Friendly and positive
  • Customer service
  • Retail merchandising
  • Skilled at prioritizing tasks simultaneously
  • Problem-solving
  • Retail operations
  • Sales floor coordination

Accomplishments

  • Store Manager- supervising team of 15+ staff members.
  • Nominated as a Top 100 Company influencer, with DXL
  • Ranked #2 Store Manager and Regional Manager supporting St.Jude Children's Hospital fund raising.

Completed Area Manager Training Program with DXL.

1 year Area Manager Training Program with DXL. Responsible for home store business and 3 additional locations; staffing, training, store visits, payroll, and inventory controls. Promoted from this program to Regional Store Manager.

Timeline

Store Manager

Men's Wearhouse
06.2020 - 01.2024

Regional Store Manager

Destination XL Group
09.2016 - 10.2020

Store Manager

Destination XL Group
08.2008 - 09.2016

Franklin Pierce High School

High School Diploma

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