Brooke Vaughan
The Woodlands,TX
Summary
Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Affordable Cars & Trucks
Magnolia, TX
01.2024 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Managed the daily operations of all assigned social media accounts.
- Assisted in developing strategies for increasing followership and engagement rates.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Provided training and guidance to team members on best practices for utilizing social media tools.
- Designed promotional materials using graphic design software applications.
Air B&B House Cleaner
Scott Mosby
Montgomery, TX
01.2022 - Current
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Scrubbed walls to remove scuff marks or stains.
- Polished furniture to remove dust and dirt buildup.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Emptied trash cans and replaced liners as needed.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Swept sidewalks and driveways of debris.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Provided assistance with laundry services when needed.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Collected trash from floors within hallways, bathrooms and work areas.
Office Manager
Advanced Dealer Systems
The Woodlands, TX
01.2018 - 12.2018
- Prepared agendas for board meetings along with taking minutes during sessions.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Barista
Starbucks
The Woodlands, TX
01.2018 - 06.2018
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Created promotional displays for advertising special events or promotions at the cafe.
- Stocked shelves with ingredients needed to make coffee drinks.
- Placed orders with suppliers for delivery of products required for daily operations.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Ground beans for espresso shots according to individual customer specifications.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Monitored inventory levels of supplies and restocked when necessary.
Sales Associate
Learning Express Toy Store
The Woodlands, TX
01.2016 - 01.2017
- Participated actively in weekly meetings with other departments such as Sales, Marketing and Accounting to discuss operational issues related to Merchandising Department.
- Ensured that all merchandise was correctly priced and tagged according to established standards.
- Provided excellent customer service by answering questions about products and services.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Verified that all coupons were valid before processing them for payment.
- Greeted customers and provided assistance in locating items.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
Education
GED -
The Woodlands High School
The Woodlands, TX06-2014
Skills
- Staff Management
- Office Management
- Expense Reporting
- Contract Administration
- Administrative Support
- Compliance Monitoring
- Data Entry
- Bookkeeping
- Customer Service
- Relationship Building
- Mail handling
- Project Management
- Document Management
- Event Coordination
- Customer Relations
- Meeting planning
- Organizational Skills
Affiliations
- Artist
- Mother
- Tarrot Reader
- Manifestation Guide
- professional organizer
- Gardener
- Painter
- Book Lover
- Event planner
- Animal Foster Parent
- Nanny
- Creator
- Jewelry Maker
Certification
- cpr
- sports medicine trainer
Timeline
Office Manager
Affordable Cars & Trucks
01.2024 - Current
Air B&B House Cleaner
Scott Mosby
01.2022 - Current
Office Manager
Advanced Dealer Systems
01.2018 - 12.2018
Barista
Starbucks
01.2018 - 06.2018
Sales Associate
Learning Express Toy Store
01.2016 - 01.2017
GED -
The Woodlands High School
- cpr
- sports medicine trainer
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