Brooke Vernon
Nederland,TX
Summary
Dynamic Senior Sales and Marketing Manager with a proven track record in customer service and physician relationship management. Achieved significant revenue growth for various companies through intensive rapport building, innovative branding and strong understanding of the local market. Expertise in maintaining trusted physician partnerships for over 20 years with personalized attention to clients using exceptional communication skills, trust-worthy presence and down-to-Earth approach in customer service creating enhanced physician satisfaction.
Overview
29
29
years of professional experience
Work History
Senior Sales and Marketing Manager
Elite Sleep Solutions
Beaumont, TX
09.2009 - Current
- Responsible for presenting physicians with shareholder opportunities to gain partnerships with physician as investors.
- Performed community analysis of referraland designed sales and marketing strategies accordingly.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to increase market share in Beaumont and Houston locations.
- Cultivated and maintained strong alliances with key physicians, PA, NP, nursing staff, clinicians, office managers, and gatekeepers respective referring providers.
- Analyzed sales and marketing data for improved strategies.
- Produced strong revenue numbers and continued promotional success to maintain the position as preferred sleep diagnostic facility for a solid 15 years.
Business Development Coordinator
Baptist Hospitals Of Southeast Texas
Beaumont, TX
06.2006 - 09.2009
- Generated new business with marketing initiatives and strategic plans.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed, organized and contacted the HealtWorks program for networking events, effectively promoting the company's brand and services.
- Negotiated contracts with key partners, to bring HealthWorks into local industry in an effort to increase hospitals revenue with commercial payors.
- Secured face-time with area businesses to promote Baptist Hospital through employee health fairs, talks during safety meetings and physcian and department head luncheons.
- Recognized and awarded for increasing Baptist Hospital's revenue growth of commercially insured by 27% in 2008.
National Brand Ambassador
Marketing Werks
Chicago, IL
07.2001 - 08.2006
- Traveled United States and Canada educating consumers about product benefits of Novasoy Neutaceuticals leading to increased awareness, interest and product sales.
- Drove customer engagement by creating interactive activities and product sampling that showcased the unique features of promoted products.
- Performed FREE Bone Density Screenings to consumers in an effort to increase onsite purchase of product.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Delivered memorable experiences at trade shows and retail and pharmacy space through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
Account Manager
Cumulus Media and Broadcasting
Beaumont, TX
06.1997 - 01.2000
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor of Science - Mass Communication
Lamar University
Beaumont, TX12-1996
High School Diploma -
Nederland High School
NederlandSkills
- Team leadership and client relationship management
- Rapport and relationship building
- Proven account planning, growth and retention
- Leads prospecting and relationship building
- Top performer with consistent sales performance
- Contract negotiation expertise
- Interpersonal skills in customer service, follow-up and reliability
- Excellent verbal and written communication
- Strategic planning and customer complaint resolution
Timeline
Senior Sales and Marketing Manager
Elite Sleep Solutions
09.2009 - Current
Business Development Coordinator
Baptist Hospitals Of Southeast Texas
06.2006 - 09.2009
National Brand Ambassador
Marketing Werks
07.2001 - 08.2006
Account Manager
Cumulus Media and Broadcasting
06.1997 - 01.2000
Bachelor of Science - Mass Communication
Lamar University
High School Diploma -
Nederland High School