Brooke Villicana
Mira Loma,CA
Overview
11
11
years of professional experience
Work History
Sales Representative
American Income Life Insurance Company
Mira Loma, CA
08.2020 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
In-Home Senior Caregiver
Hazel Haas
Corona, CA
02.2019 - 04.2021
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Flight Attendant
Jetblue
Long Beach, CA
09.2016 - 10.2018
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Office Manager
Sea West Enterprises
Norco, CA
02.2012 - 09.2016
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Timeline
Sales Representative
American Income Life Insurance Company
08.2020 - Current
In-Home Senior Caregiver
Hazel Haas
02.2019 - 04.2021
Flight Attendant
Jetblue
09.2016 - 10.2018
Office Manager
Sea West Enterprises
02.2012 - 09.2016
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