BROOKE WALLACE
Spring,Texas
Summary
Accomplished and strategic Learning Operations Manager with over 15 years of expertise in designing, executing, and optimizing high-impact global training programs. Skilled in driving organizational learning, enhancing workforce performance, and fostering a culture of continuous improvement through innovative instructional design and technology-driven solutions. Recognized for leading large-scale compliance initiatives, streamlining operations, and ensuring alignment with corporate objectives. A collaborative leader passionate about developing engaging and effective learning experiences that drive business success.
Overview
16
16
years of professional experience
Work History
Partner Compliance Program Manager
Microsoft
US
08.2023 - 01.2025
- Spearheaded the Partner Compliance Training initiative, a critical program ensuring regulatory alignment and business integrity across Microsoft's global operations.
- Strategically managed project timelines, budgets, and resources to ensure the seamless execution of training programs while maintaining efficiency and scalability.
- Designed and deployed SaaS-enabled compliance training frameworks that leveraged data analytics and AI-driven insights to enhance learner engagement and retention.
- Partnered with executive leadership to refine training strategies, ensuring programs met evolving compliance requirements and organizational goals.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Global HR Learning and Talent Development Operations Manager
Convatec
US
11.2022 - 12.2023
- Led a company-wide transformation of the onboarding program, developing a structured, interactive experience that increased new hire engagement and retention by 25%.
- Directed and mentored a high-performing team of professionals, fostering collaboration, innovation, and professional growth.
- Oversaw the migration of training platforms from ADP and Cornerstone to Workday Learning, streamlining learning operations and increasing accessibility.
- Developed scalable learning solutions aligned with corporate objectives, driving performance improvement across global teams.
Sr. Program Operations Manager - Legal Learning and Compliance
Meta
US
11.2020 - 11.2022
- Designed and implemented global learning strategies for HR, Payments & Fintech, and Global Privacy compliance programs, ensuring corporate alignment with regulatory requirements and boosting corporate compliance by 30%.
- Managed and mentored cross-functional teams, fostering collaboration and professional development to enhance learning initiatives.
- Created engaging, interactive training content using advanced learning platforms, incorporating data-driven methodologies to measure effectiveness.
- Worked closely with senior executives to integrate compliance education into broader corporate strategies, reinforcing a culture of accountability and risk management.
HR Training and Development Program Lead
USA Compression
Austin, US
11.2019 - 05.2020
- Led training operations across the organization, ensuring seamless execution of comprehensive learning programs.
- Orchestrated the transition from Cornerstone to UltiPro Learning, modernizing training delivery and adoption processes.
- Developed and facilitated leadership and technical training programs, equipping employees with the skills needed for career growth and compliance adherence.
Sr. AppleCare Training Operations Program Manager
Apple Inc.
Austin, US
07.2015 - 11.2019
- Led global training initiatives for AppleCare, overseeing the development and deployment of over 200 learning solutions.
- Directed large-scale LMS transformations, including system integrations and data migrations, to enhance training accessibility and effectiveness.
- Designed and implemented strategic learning programs that strengthened workforce expertise and service delivery.
Program Logistics Talent Development SR. Specialist
N.I. (National Instruments)
Austin, US
01.2013 - 01.2015
- Transformed the Engineering Onboarding Training Academy, implementing modernized learning strategies that improved knowledge retention.
- Developed structured assessments and learning roadmaps to ensure employees acquired the necessary skills for success.
Sr. Project Manager
Dell Technologies
Austin, US
08.2008 - 05.2013
Education
Bachelor of Social Science -
Austin Community College
Austin, Tx05.2026
Skills
- Learning & Development Strategy & Execution
- Instructional Design & Compliance Training
- Leadership & Workforce Development
- eLearning & Digital Training Solutions
- Data-Driven Learning Optimization
- AI Integration & SaaS Applications
- Project & Change Management
- Employee Engagement & Retention Strategies
- Cross-Functional Team Leadership
- Corporate Regulatory Compliance
Key Achievements
- Designed and launched compliance training programs that increased adoption rates and regulatory adherence by 30%.
- Led multi-million-dollar learning initiatives, seamlessly integrating instructional design best practices with modern technology.
- Developed scalable training roadmaps that enhanced corporate education, engagement, and operational performance.
- Pioneered AI-driven learning solutions to provide personalized training experiences and improve decision-making processes.
- Managed and mentored diverse, cross-functional teams, cultivating a high-performance learning culture that positively impacted business outcomes.
Technology & Tools
- LMS & HCM Systems: Workday Learning, Cornerstone, UltiPro, Saba
- eLearning & Content Development: Storyline, Rise, Captivate, Compliance Wire
- Analytics & Reporting: Tableau, Power BI
- Project & Learning Management (SaaS Solutions): Asana, Smartsheet, JIRA, Azure
- Enterprise Platforms: SAP, Oracle ERP/HCM, Salesforce, ServiceNow, SharePoint
Timeline
Partner Compliance Program Manager
Microsoft
08.2023 - 01.2025
Global HR Learning and Talent Development Operations Manager
Convatec
11.2022 - 12.2023
Sr. Program Operations Manager - Legal Learning and Compliance
Meta
11.2020 - 11.2022
HR Training and Development Program Lead
USA Compression
11.2019 - 05.2020
Sr. AppleCare Training Operations Program Manager
Apple Inc.
07.2015 - 11.2019
Program Logistics Talent Development SR. Specialist
N.I. (National Instruments)
01.2013 - 01.2015
Sr. Project Manager
Dell Technologies
08.2008 - 05.2013
Bachelor of Social Science -
Austin Community College