BROOKE WALLACE
Spring,Texas
Summary
Accomplished and strategic Learning Operations Manager with over 15 years of expertise in designing, executing, and optimizing high-impact global training programs. Skilled in driving organizational learning, enhancing workforce performance, and fostering a culture of continuous improvement through innovative instructional design and technology-driven solutions. Recognized for leading large-scale compliance initiatives, streamlining operations, and ensuring alignment with corporate objectives. A collaborative leader passionate about developing engaging and effective learning experiences that drive business success.
Overview
16
16
years of professional experience
Work History
Partner Compliance Program Manager
Microsoft
08.2023 - 01.2025
- Spearheaded the Partner Compliance Training initiative, a critical program ensuring regulatory alignment and business integrity across Microsoft's global operations.
- Strategically managed project timelines, budgets, and resources to ensure the seamless execution of training programs while maintaining efficiency and scalability.
- Designed and deployed SaaS-enabled compliance training frameworks that leveraged data analytics and AI-driven insights to enhance learner engagement and retention.
- Partnered with executive leadership to refine training strategies, ensuring programs met evolving compliance requirements and organizational goals.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Global HR Learning and Talent Development Operations Manager
Convatec
11.2022 - 12.2023
- Led a company-wide transformation of the onboarding program, developing a structured, interactive experience that increased new hire engagement and retention by 25%.
- Directed and mentored a high-performing team of professionals, fostering collaboration, innovation, and professional growth.
- Oversaw the migration of training platforms from ADP and Cornerstone to Workday Learning, streamlining learning operations and increasing accessibility.
- Developed scalable learning solutions aligned with corporate objectives, driving performance improvement across global teams.
Sr. Program Operations Manager - Legal Learning and Compliance
Meta
11.2020 - 11.2022
- Designed and implemented global learning strategies for HR, Payments & Fintech, and Global Privacy compliance programs, ensuring corporate alignment with regulatory requirements and boosting corporate compliance by 30%.
- Managed and mentored cross-functional teams, fostering collaboration and professional development to enhance learning initiatives.
- Created engaging, interactive training content using advanced learning platforms, incorporating data-driven methodologies to measure effectiveness.
- Worked closely with senior executives to integrate compliance education into broader corporate strategies, reinforcing a culture of accountability and risk management.
HR Training and Development Program Lead
USA Compression
11.2019 - 05.2020
- Led training operations across the organization, ensuring seamless execution of comprehensive learning programs.
- Orchestrated the transition from Cornerstone to UltiPro Learning, modernizing training delivery and adoption processes.
- Developed and facilitated leadership and technical training programs, equipping employees with the skills needed for career growth and compliance adherence.
Sr. AppleCare Training Operations Program Manager
Apple Inc.
07.2015 - 11.2019
- Led global training initiatives for AppleCare, overseeing the development and deployment of over 200 learning solutions.
- Directed large-scale LMS transformations, including system integrations and data migrations, to enhance training accessibility and effectiveness.
- Designed and implemented strategic learning programs that strengthened workforce expertise and service delivery.
Program Logistics Talent Development SR. Specialist
N.I. (National Instruments)
01.2013 - 01.2015
- Transformed the Engineering Onboarding Training Academy, implementing modernized learning strategies that improved knowledge retention.
- Developed structured assessments and learning roadmaps to ensure employees acquired the necessary skills for success.
Sr. Project Manager
Dell Technologies
08.2008 - 05.2013
Education
Bachelor of Social Science -
Austin Community College
Austin, Tx05.2026
Skills
- Learning & Development Strategy & Execution
- Instructional Design & Compliance Training
- Leadership & Workforce Development
- eLearning & Digital Training Solutions
- Data-Driven Learning Optimization
- AI Integration & SaaS Applications
- Project & Change Management
- Employee Engagement & Retention Strategies
- Cross-Functional Team Leadership
- Corporate Regulatory Compliance
Key Achievements
- Designed and launched compliance training programs that increased adoption rates and regulatory adherence by 30%.
- Led multi-million-dollar learning initiatives, seamlessly integrating instructional design best practices with modern technology.
- Developed scalable training roadmaps that enhanced corporate education, engagement, and operational performance.
- Pioneered AI-driven learning solutions to provide personalized training experiences and improve decision-making processes.
- Managed and mentored diverse, cross-functional teams, cultivating a high-performance learning culture that positively impacted business outcomes.
Technology & Tools
- LMS & HCM Systems: Workday Learning, Cornerstone, UltiPro, Saba
- eLearning & Content Development: Storyline, Rise, Captivate, Compliance Wire
- Analytics & Reporting: Tableau, Power BI
- Project & Learning Management (SaaS Solutions): Asana, Smartsheet, JIRA, Azure
- Enterprise Platforms: SAP, Oracle ERP/HCM, Salesforce, ServiceNow, SharePoint
Timeline
Partner Compliance Program Manager
Microsoft
08.2023 - 01.2025
Global HR Learning and Talent Development Operations Manager
Convatec
11.2022 - 12.2023
Sr. Program Operations Manager - Legal Learning and Compliance
Meta
11.2020 - 11.2022
HR Training and Development Program Lead
USA Compression
11.2019 - 05.2020
Sr. AppleCare Training Operations Program Manager
Apple Inc.
07.2015 - 11.2019
Program Logistics Talent Development SR. Specialist
N.I. (National Instruments)
01.2013 - 01.2015
Sr. Project Manager
Dell Technologies
08.2008 - 05.2013
Bachelor of Social Science -
Austin Community College
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