Summary
Overview
Work History
Education
Skills
Key Achievements
Technology & Tools
Timeline
Generic

BROOKE WALLACE

Spring,Texas

Summary

Accomplished and strategic Learning Operations Manager with over 15 years of expertise in designing, executing, and optimizing high-impact global training programs. Skilled in driving organizational learning, enhancing workforce performance, and fostering a culture of continuous improvement through innovative instructional design and technology-driven solutions. Recognized for leading large-scale compliance initiatives, streamlining operations, and ensuring alignment with corporate objectives. A collaborative leader passionate about developing engaging and effective learning experiences that drive business success.

Overview

16
16
years of professional experience

Work History

Partner Compliance Program Manager

Microsoft
08.2023 - 01.2025
  • Spearheaded the Partner Compliance Training initiative, a critical program ensuring regulatory alignment and business integrity across Microsoft's global operations.
  • Strategically managed project timelines, budgets, and resources to ensure the seamless execution of training programs while maintaining efficiency and scalability.
  • Designed and deployed SaaS-enabled compliance training frameworks that leveraged data analytics and AI-driven insights to enhance learner engagement and retention.
  • Partnered with executive leadership to refine training strategies, ensuring programs met evolving compliance requirements and organizational goals.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.

Global HR Learning and Talent Development Operations Manager

Convatec
11.2022 - 12.2023
  • Led a company-wide transformation of the onboarding program, developing a structured, interactive experience that increased new hire engagement and retention by 25%.
  • Directed and mentored a high-performing team of professionals, fostering collaboration, innovation, and professional growth.
  • Oversaw the migration of training platforms from ADP and Cornerstone to Workday Learning, streamlining learning operations and increasing accessibility.
  • Developed scalable learning solutions aligned with corporate objectives, driving performance improvement across global teams.

Sr. Program Operations Manager - Legal Learning and Compliance

Meta
11.2020 - 11.2022
  • Designed and implemented global learning strategies for HR, Payments & Fintech, and Global Privacy compliance programs, ensuring corporate alignment with regulatory requirements and boosting corporate compliance by 30%.
  • Managed and mentored cross-functional teams, fostering collaboration and professional development to enhance learning initiatives.
  • Created engaging, interactive training content using advanced learning platforms, incorporating data-driven methodologies to measure effectiveness.
  • Worked closely with senior executives to integrate compliance education into broader corporate strategies, reinforcing a culture of accountability and risk management.

HR Training and Development Program Lead

USA Compression
11.2019 - 05.2020
  • Led training operations across the organization, ensuring seamless execution of comprehensive learning programs.
  • Orchestrated the transition from Cornerstone to UltiPro Learning, modernizing training delivery and adoption processes.
  • Developed and facilitated leadership and technical training programs, equipping employees with the skills needed for career growth and compliance adherence.

Sr. AppleCare Training Operations Program Manager

Apple Inc.
07.2015 - 11.2019
  • Led global training initiatives for AppleCare, overseeing the development and deployment of over 200 learning solutions.
  • Directed large-scale LMS transformations, including system integrations and data migrations, to enhance training accessibility and effectiveness.
  • Designed and implemented strategic learning programs that strengthened workforce expertise and service delivery.

Program Logistics Talent Development SR. Specialist

N.I. (National Instruments)
01.2013 - 01.2015
  • Transformed the Engineering Onboarding Training Academy, implementing modernized learning strategies that improved knowledge retention.
  • Developed structured assessments and learning roadmaps to ensure employees acquired the necessary skills for success.

Sr. Project Manager

Dell Technologies
08.2008 - 05.2013

Education

Bachelor of Social Science -

Austin Community College
Austin, Tx
05.2026

Skills

  • Learning & Development Strategy & Execution
  • Instructional Design & Compliance Training
  • Leadership & Workforce Development
  • eLearning & Digital Training Solutions
  • Data-Driven Learning Optimization
  • AI Integration & SaaS Applications
  • Project & Change Management
  • Employee Engagement & Retention Strategies
  • Cross-Functional Team Leadership
  • Corporate Regulatory Compliance

Key Achievements

  • Designed and launched compliance training programs that increased adoption rates and regulatory adherence by 30%.
  • Led multi-million-dollar learning initiatives, seamlessly integrating instructional design best practices with modern technology.
  • Developed scalable training roadmaps that enhanced corporate education, engagement, and operational performance.
  • Pioneered AI-driven learning solutions to provide personalized training experiences and improve decision-making processes.
  • Managed and mentored diverse, cross-functional teams, cultivating a high-performance learning culture that positively impacted business outcomes.

Technology & Tools

  • LMS & HCM Systems: Workday Learning, Cornerstone, UltiPro, Saba
  • eLearning & Content Development: Storyline, Rise, Captivate, Compliance Wire
  • Analytics & Reporting: Tableau, Power BI
  • Project & Learning Management (SaaS Solutions): Asana, Smartsheet, JIRA, Azure
  • Enterprise Platforms: SAP, Oracle ERP/HCM, Salesforce, ServiceNow, SharePoint

Timeline

Partner Compliance Program Manager

Microsoft
08.2023 - 01.2025

Global HR Learning and Talent Development Operations Manager

Convatec
11.2022 - 12.2023

Sr. Program Operations Manager - Legal Learning and Compliance

Meta
11.2020 - 11.2022

HR Training and Development Program Lead

USA Compression
11.2019 - 05.2020

Sr. AppleCare Training Operations Program Manager

Apple Inc.
07.2015 - 11.2019

Program Logistics Talent Development SR. Specialist

N.I. (National Instruments)
01.2013 - 01.2015

Sr. Project Manager

Dell Technologies
08.2008 - 05.2013

Bachelor of Social Science -

Austin Community College
BROOKE WALLACE