Brooke Wallace
Oklahoma City,Ok
Summary
Professional caregiver with solid experience in providing compassionate, personalized care. Strong focus on collaboration, reliability, and adaptability to meet changing needs. Skilled in administering medication, assisting with daily living activities, and maintaining safe, supportive environment. Known for empathy, patience, and effective communication.
Overview
25
25
years of professional experience
Work History
Private Senior Caregiver/Nanny
Private Family Client
04.2023 - 05.2025
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
Customer Service Representative
Consumer Cellular
06.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front End Cashier
Wal-Mart Neighborhood Market
09.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
Roadside Mechanical Dispatch
Love's Corporate Annex
11.2018 - 11.2021
- I receive emails and put the information into our system and send it over to the tire shops. I make sure they provide the service the truck driver needs and also the product. I also let the drivers company know the estimated time.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Vocational Instructor
Dale Rogers Training Center, OKC
11.2008 - 01.2016
- I worked with adults with disabilities, I trained them on new contracts, Quality control, warehouse work environment. I worked with them on life skills, and I had to keep a close eye on some of them during lunch time.
- Assisted program participants with achieving career and learning goals.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Enhanced individual comprehension by utilizing diverse teaching methods and materials.
- Maintained documentation on educational services and tracked individual progress to gauge overall success of learning program.
Medical Receptionist
Baptist Medical Center
01.2002 - 01.2005
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Supported office staff and operational requirements with administrative tasks.
Secretary
C&G System Sweep & Proof, OKC
01.2000 - 01.2002
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Education
High School Diploma -
Mustang High School
Mustang, OK05-2000
Skills
- Effective organizational skills
- Effective time management
- Effective communication skills
- Accurate data entry
- Effective verbal communication
- Client relationship management
- Efficient appointment management
- Client greeting and seating
- Data entry proficiency
- Office administration
- Telephone system management
- Document organization
Timeline
Private Senior Caregiver/Nanny
Private Family Client
04.2023 - 05.2025
Customer Service Representative
Consumer Cellular
06.2022 - 04.2023
Front End Cashier
Wal-Mart Neighborhood Market
09.2021 - 06.2022
Roadside Mechanical Dispatch
Love's Corporate Annex
11.2018 - 11.2021
Vocational Instructor
Dale Rogers Training Center, OKC
11.2008 - 01.2016
Medical Receptionist
Baptist Medical Center
01.2002 - 01.2005
Secretary
C&G System Sweep & Proof, OKC
01.2000 - 01.2002
High School Diploma -
Mustang High School
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