Brooke Wallen
Mount Hope,WV
Summary
Motivated, hard-working, and friendly professional with three years of customer service experience. Seeking full time employment with a challenging work environment and an opportunity to grow.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Hampton Inn By Hilton
04.2023 - Current
- Greeted guests upon arrival and offered assistance
- Assisted guests with account inquiries and any additional services needed
- Managed check-in and check-out procedures for guests
- Maintained consistent positive customer feedback
- Provided customer service and support, responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism, resolved customer problems
- Provided guest assistance and recommendations for local tourist attractions, bars, and resaurants
- Assisted in facilitating shipments received and processed billing information
- Collaborated with sales and housekeeping departments to facilitate smooth hotel operations
- Collected room deposits, fees, and payments
- Maintained high level knowledge of all hotel services and amenities offered to provide recommendations and answer guest questions
- Collaborated with team members to handle guest requirements from check-in through check-out
- Assisted with luggage handling as needed
Barista/Supervisor
HMS Host-Starbucks
03.2018 - 03.2021
- Trained baristas to craft quality beverages in a fast paced environment
- Achieved inventory excellence
- Provided personalized customer service to ensure that the "Starbucks customer experience" was delivered to every guest
- Delegated tasks to complete the daily open-to-close checklist and improve business functions
- Supervised and maintained a well morale of the team ensuring customer and team satisfaction
- Ensured food and beverage safety
- Engendered customer loyalty by remembering personal preferences and allergy information
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
- Served customers quickly and efficiently and created strategies to prevent delays
- Monitored customer feedback to improve barista performance and customer service
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
Education
High school diploma -
Woodrow Wilson High School
05.2018
Skills
- Communication
- Team building and leadership experience
- Selling products or services
- Customer service skills
- Issue resolution abilities
- Answering questions about products or services
- Flexibility
- Dependability
- Personalized Service
- Information confidentiality
Timeline
Guest Service Agent
Hampton Inn By Hilton
04.2023 - Current
Barista/Supervisor
HMS Host-Starbucks
03.2018 - 03.2021
High school diploma -
Woodrow Wilson High School
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